Claims Investigator & Settlement Expert

Liberty Mutual Insurance; Indianapolis (IN); On-site; USD 52,000 - 85,000; Full time

Job summary

Liberty Mutual Insurance is seeking a claims professional to manage, investigate, and resolve claims for policyholders. You will evaluate coverage, liability, and damages, and settle claims within authorized authority while maintaining reserve adequacy.

The role emphasizes strong communication, negotiation, and analytical skills, with licensing as required. A Bachelor’s degree is required, and opportunities for growth and learning are highlighted within our comprehensive benefit programs.

Qualifications

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.
• Bachelor's degree is required.
• Ability to obtain proper licensing as required.

Responsibilities

• Manages, investigates, and resolves claims.
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on proper course of action.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims and information in files.
• Negotiates settlements with attorneys, claimants, and co-defendants; arranges for expert inspections as needed.
• Updates files and provides comprehensive reports as required.

Skills

Strong communications

Interpersonal skills

Analytical skills

Negotiation skills

Customer service

Education

Bachelor's degree

Job description

Liberty Mutual Insurance is seeking a claims professional to manage, investigate, and resolve claims for policyholders. You will evaluate coverage, liability, and damages, and settle claims within authorized authority while maintaining reserve adequacy.

The role emphasizes strong communication, negotiation, and analytical skills, with licensing as required. A Bachelor’s degree is required, and opportunities for growth and learning are highlighted within our comprehensive benefit programs.