Claims Investigator

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Collectors Universe Inc. is seeking a Claims Investigator for their team in Santa Ana, CA. The role focuses on guiding customers through the claims process after item damage or loss. The ideal candidate will have solid customer service experience and strong communication skills. Join a growing team committed to supporting collectors globally.

Benefits

Health Insurance

401(K) Matching Plan

Paid vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Qualifications

• 2+ years of customer service or administrative experience.
• Excellent organization and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Review and analyze camera footage for claims investigation.
• Draft clear reports and document findings.
• Provide exceptional internal customer service.

Skills

Customer service

Organization

Communication

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Excel

Google Suite Products

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Claims Investigator to join our Collectors Claimsteam, providing essential assistance to our customers during their times of need. Our team's core responsibility revolves around efficiently handling claims for customers who may have encountered damage or loss of their items during their return journey. In this role, your primary emphasis will be serving as the central liaison for our customers whenever they must navigate the complexities of a claim related to their collectibles. Your key responsibilities will involve guiding customers through the claims process through effective communication via both phone and email.

You’ll report to the Claims Manager and work from our Santa Ana, CA corporate headquarters.

What You’ll Do:

Review and analyze camera footage to determine the whereabouts of missing items and investigate the cause of any damage.

Conduct chain of custody investigations to trace each stage of an item’s handling, ensuring accountability and accuracy in item tracking.

Accurately document findings and maintain notes to inform stakeholders of updates and progress.

Draft detailed, clear, and accurate reports outlining investigation results, observations, and conclusions.

Identify and document trends observed while reviewing footage, providing insights for preventive measures.

Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to item status.

Collaborate closely with other departments to confirm and refine handling and storage procedures.

Who You Are:

High school diploma or equivalent; college degree preferred.

2+ years of customer service or administrative experience

Previous experience in surveillance or security would be an asset

Ability to work independently and collaboratively in a fast-paced environment.

Excellent organization and communication skills, both verbal and written.

Ability to manage time while prioritizing multiple tasks.

Exceptional attention to detail and a commitment to producing high-quality work.

Proficient in Microsoft Word, Excel and Google Suite Products.

Knowledge of SalesForce would be an asset.

Physical Requirements:

Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

Hand Use: Regular hand use for various tasks.

Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.

Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.

Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate:

The reasonable estimated hourly rate for this position is $23. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

Additional Benefits:Full-time employees are eligible for fertility, commuter, and educational assistance benefits

401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Vacation: All full-time employees are eligible for paid vacation

Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

Employee Discounts: Employees receive discounts on select grading services for approved submissions

Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail] .

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .

If you are based in California, you can read information for California residents here .