Commercial Auto Physical Damage Appraiser - Remote

AAA - CSAA Insurance Group; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Join a leading company in the commercial insurance sector as a Commercial Auto Physical Damage Appraiser. This remote role involves evaluating and settling complex auto claims while mentoring other adjusters. You will work independently, ensuring compliance and optimizing claim processes.

Benefits

Performance bonus

401(k) with company match

Qualifications

• 3+ years claims experience required.
• 2+ years physical damage experience preferred.
• Proficient in estimating software and general computer skills.

Responsibilities

• Manage physical damage claims independently.
• Evaluate, negotiate, and settle claims.
• Mentor and train junior adjusters.

Skills

Negotiation skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Education

High School (HS)/GED

Tools

Estimating software

Excel

Access

Word

PowerPoint

Outlook

Job description

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Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Commercial Auto Physical Damage Appraiser - Remote

Requisition Number

R7231 Commercial Auto Physical Damage Appraiser - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 19 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Physical Damage Appraiser!

Your Role:

Employee who works virtually with significant authority over physical damage assignments of high complexity and coordination. Expert in all aspects of commercial non-injury related matters. Independently evaluates, negotiates, and settles auto physical damage claims along with other suffixes (i.e. property damage), which includes evaluation and estimating mechanics. Will handle claims in any geographic venue.

Plays a direct role in the development of other Adjusters through mentorship, training, and coaching.

Your work:

• Responsible for commercial partner relationships, contract enforcement and due diligence
• Viewed as senior resource in given field for department and/or unit.
• Independently evaluates, negotiate and settles physical damage claims along with other suffixes (i.e. property damage), which requires physical inspection and evaluation.
• Prepares file for authority review with supervisor or manager.
• Works within broad limits and authority on highly complex assignments requiring specialist knowledge.
• Negotiates settlement of claim with insured, third party and attorneys.
• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues.

Required Experience, Education and Skills

• 3+ years of claims experience
• 2+ year physical damage and total loss experience
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, Specialty, and special lines exposures.
• Strong and effective negotiation skills
• Strong analytical, problem-solving, and organizational skills
• Basic math and computer skills along with the technical aptitude to utilize a variety of software applications
• Strong oral and written communication skills
• Ability to work in a flexible, changing environment
• Ability to work independently, be self-motivated and goal-oriented
• Knowledge of auto repair estimates and systems
• Basic math and computer skills with technical aptitude to utilize a variety of software applications, including Excel, Access, Word, PowerPoint, and Outlook.
• Proficient in utilizing estimating software and systems
• Ability to train back-up staff
• Ability to build and maintain a nation-wide shop/vendor date base
• Ability to interpret policy language and resolve claims coverage questions (CCQs)
• Ability to rate condition, run evaluation and to conclude total losses
• Knowledge of auto repair estimates and systems
• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry

What would make us excited about you?

• 4+ years of claims experience
• 3+ year physical damage experience
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• College Degree
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG/Mobilitas Careers

At CSAA IG/Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please [e-mail]

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group/Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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