Claims Intern, MSI

The Baldwin Group; Tampa (FL); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Baldwin Group in Tampa, FL is offering a 10-week Summer MSI Insurance Claims Rotational Internship Program for early-career professionals eager to explore insurance and claims. As a claims intern, you will engage in FNOL, participate in system updates, reporting, and data analytics, and rotate through leadership, operations, training, and quality improvement initiatives.

You must be enrolled in a risk management or related college program, be local to Tampa, and demonstrate strong

Qualifications

• Currently enrolled in a recognized college program focusing on risk management or related field.
• Local to Tampa, Florida.
• Demonstrated passion for risk management and insurance.
• Excellent communication, analytical and problem-solving skills.
• Ability to work in a team and collaborate across levels.
• Ability to work independently while maintaining a positive group dynamic.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide support with First Notice of Loss (FNOL) intake and related processes.
• Assist with system updates, integrations, and implementation projects within the claims department.
• Help build and develop new reports to support data and analytics initiatives.
• Develop new processes and tools to drive efficiencies.
• Complete rotations with department leadership, operations/support, training, QI, and other areas.
• Assist in reviewing claim forms, policies, endorsements, and other records to understand coverage determinations.
• Assist with special projects as assigned by management.

Skills

Interest in risk management

Communication skills

Analytical skills

Problem-solving

Team collaboration

Confidentiality awareness

Independent work

Education

Bachelor's degree in risk management or related field

Job description

Why MSI?

We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

We welcome motivated and academically driven risk management college students local to Tampa, Florida, to participate in our intensive 10-week Summer MSI Insurance Claims Rotational Internship Program. This unparalleled opportunity is specially crafted for early-career professionals eager to explore the world of insurance and claims. Our program is designed for those who share our dedication and passion for claims and insurance. We prioritize the professional development of our interns, investing significantly in their potential. As part of our comprehensive rotational program within our claim’s organization, in addition to interacting with top C-suite professionals during intern enrichment sessions, you will also get the unique chance to take part in meetings, technology integration/implementation, mentorship opportunities, data & analytics, and gain practical hands‑on experience through shadowing professionals within our dynamic insurance products.

What You’ll Do:

As a claims intern, you will provide support across the claims process starting with the First Notice of Loss (FNOL), gaining hands‑on exposure to how coverage is evaluated using real‑time claim information. You will assist with key projects, including system updates, integrations, and implementations, and help build new reports while developing an understanding of the data and analytics that drive the department. To round out your experience, you will also complete rotations with department leadership, operations/support, training, and Quality Improvement (QI), among other areas.

Responsibilities:

• Provide support with First Notice of Loss (FNOL) intake and related processes.
• Assist with system updates, integrations, and implementation projects within the claims department.
• Help build and develop new reports to support data and analytics initiatives.
• Develop new processes and tools that will help drive efficiencies.
• Complete rotations with department leadership, operations/support, training, QI, and other functional areas.
• Assist in reviewing and analyzing claim forms, policies, endorsements, and other records to understand how coverage determinations are made.
• Assist with special projects as assigned by management.

Requirements:

• Must be currently enrolled in a recognized college program with a focus on risk management or a related field, and be local to Tampa, Florida.
• A demonstrated passion for risk management and insurance.
• Excellent communication, analytical, and problem‑solving skills.
• The ability to work well in a team and collaborate with various levels of the organization.
• The capacity to work independently while fostering a positive group dynamic.
• Ability to maintain confidentiality and handle sensitive information.

We welcome early‑career professionals to join us in a learning environment where fun coexists with growth, and potential is respected, nurtured, and rewarded. Ignite your career in the insurance and risk management industry with our 10‑week rotational internship program.

IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

We Protect the Possible.

The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams.