Claims Management Analyst

AIG Claims, Inc.; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible work arrangements

Volunteer Time Off

Job summary

AIG Claims, Inc. in Dallas seeks a Claims Management Analyst to help handle complex claims with emphasis on quality and service excellence. You will work with insureds, TPAs, brokers and underwriters to analyze coverage and manage expectations.

The role involves budgeting litigation, negotiating outcomes, and maintaining claim diaries. You will complete reports and support a robust claims workflow while pursuing licenses within six months.

Qualifications

• Excellent communication, interpersonal, analytical and persuasive skills are required.
• Strong time management and organizational abilities are essential.
• Experience with claims handling and customer service is preferred.
• Knowledge of liability claims processes is beneficial.
• Familiarity with working with insureds, TPAs and brokers is a plus.
• Understanding of litigation processes and negotiations is advantageous.
• Windows XP and Microsoft Office skills are necessary.

Responsibilities

• Analyze the scope and extent of coverage of primary policies with deductibles.
• Clear and concise written and verbal communication with insureds, TPAs, brokers and underwriters.
• Make regular and appropriate contact with internal and external customers including leading national Fortune 500 companies.
• Give guidance to insureds and/or brokers to manage expectations.
• Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors and insureds.
• Establish clear ground rules with defense and coverage counsel to maintain financial control of budget and expenses.
• Maintain a diary system to efficiently manage and resolve assigned claim inventory.
• Independently negotiate high exposure claims with top plaintiff attorneys nationwide including mediations and trials as necessary.
• Complete all required file and management reports, participate in roundtables, and perform reconciliation reports with the TPA.
• Property and casualty licenses required; must be obtained within 6 months.

Skills

Excellent communication

Interpersonal skills

Analytical skills

Persuasive skills

Time management

Organizational skills

Customer service skills

Tools

Windows XP

Microsoft Office

Job description

Claims Management Analyst

Join us as a Claims Analyst to grow your experience in handling complex claims. Make your mark in Claims. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Analyzing the scope and extent of coverage of primary policies with deductibles.
• Clear and concise written and verbal communication with insureds, TPAs, brokers and underwriters.
• Make regular and appropriate contact with internal and external customers including leading national Fortune 500 companies.
• Give guidance to insureds and/or brokers to manage expectations.
• Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors and insureds.
• Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Independently negotiate high exposure claims with top plaintiff attorneys nationwide including attending mediations and trials as necessary.
• Completing all required file and management reports, participating in roundtables, and performing necessary reconciliation reports with the TPA.
• Property and casualty licenses required. Must be obtained within 6 months.

What you’ll need to succeed

• Experience with Claims Third Party Administrators preferred
• 3+ years previous general and auto liability claims experience preferred
• Property and Casualty licenses preferred
• Must possess excellent communication, interpersonal, analytical, and persuasive skills
• Have proven organizational, time management and customer service skills
• Understanding of claim litigation process
• Motivated individuals who are interested in the potential for an upwardly mobile career path
• Windows XP and Microsoft applications skills necessary

Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Claims, Inc. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation.

When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.