Claims Flow Coordinator: Fast-Paced Customer Care Specialist

ServiceMaster RRH; Brighton (MI); On-site; USD 23,419 - 27,552; Full time

Job summary

ServiceMaster RRH in Michigan is seeking a Claims Coordinator to support the hub of all claims, coordinating field dispatch and ensuring cycle times and SLAs are met. You will follow up with the OPS team daily, manage documentation and estimates, and maintain strong customer communication.

The role requires a high school diploma (Bachelor’s preferred), 1–3 years of Xactimate experience, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree or applicable experience preferred.
• IICRC Certifications preferred (WTR, ASD, OCT, STC).
• Exceptional customer service skills.
• 1–3 years of Xactimate experience; proficient with Xactimate 28.
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel) required.
• Strong verbal and written communication skills.
• Proficient with CRM software.

Responsibilities

• Understand the claims flow: Water Mitigation, Reconstruction, Contents, and other environmental work.
• Manage data entry for each claim from First Notice of Loss to completion in CRM.
• daily review of compliance tasks and all job tasks for on-time completion.
• Update jobs in operating system to ensure efficient workflow and cycle times.
• Upload and organize photos and documents in real time, obtain missing data from homeowners and lenders.
• Assist with job estimates and review final estimates per company standards.
• Manage customer service issues and document actions and resolutions.
• Maintain knowledge of SLAs for each job and phase; communicate with stakeholders.
• Client care calls to maintain frequent customer contact, possibly with adjuster.
• Enter daily notes and escalate as required.
• Assist Estimator/Project Manager with final estimates when needed.

Skills

Customer service

Communication

Time management

Conflict resolution

Problem solving

Attention to detail

Education

Bachelor’s degree or applicable experience

IICRC certifications

Tools

Xactimate

CRM software

Microsoft Office

Job description

ServiceMaster RRH in Michigan is seeking a Claims Coordinator to support the hub of all claims, coordinating field dispatch and ensuring cycle times and SLAs are met. You will follow up with the OPS team daily, manage documentation and estimates, and maintain strong customer communication.

The role requires a high school diploma (Bachelor’s preferred), 1–3 years of Xactimate experience, and proficiency with Microsoft Office and CRM systems.