Customer Service Representative

Freddie Mac; Winter Haven (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

Freddie Mac is seeking customer service professionals to remotely assist clients with travel arrangements. This role offers comprehensive training, fostering a supportive environment for career advancement. Ideal candidates will possess strong communication skills and a commitment to client satisfaction.

Benefits

Opportunity for career advancement

Flexible work environment

Comprehensive virtual training

Supportive work culture

Qualifications

• Ability to complete virtual training independently.
• Minimum of 10 days of virtual initial training required.

Responsibilities

• Assist clients with arrangements, reservations, changes, and documentation needs.
• Communicate with both prospective and returning clients via various platforms.
• Provide support to current clients with inquiries and concerns.

Skills

Communication

Customer Service

Time Management

Tools

Zoom

Email

Social Media

Job description

Employer Industry: Travel Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work environment with the ability to work remotely
- Supportive and collaborative work culture
- Chance to become an industry expert while assisting clients with their needs
- Comprehensive virtual training provided to enhance skills

What to Expect (Job Responsibilities):
- Assist clients with arrangements, reservations, changes, and documentation needs
- Communicate effectively with both prospective and returning clients via phone, text, email, and messenger
- Provide support to current clients regarding their inquiries and concerns
- Become an expert in understanding and meeting the needs of clients
- Maintain a professional demeanor while managing time effectively and paying attention to detail

What is Required (Qualifications):
- Ability to complete virtual training independently
- Minimum of 10 days of virtual initial training
- Previous customer service or sales experience
- Excellent communication, phone skills, and phone etiquette
- Basic computer skills, including experience with Zoom, email, social media, and texting

How to Stand Out (Preferred Qualifications):
- A high degree of self-motivation and the ability to work independently
- Strong time management and administrative skills

#TravelServices #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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