Customer Service Specialist

Qurate Retail Group; Olde West Chester (OH); On-site; USD 31,000 - 39,000; Full time

Job summary

A leading company in retail and e-commerce seeks a Customer Service Specialist to work from home. The role focuses on assisting customers with inquiries, managing orders, and personalizing experiences. Candidates should have problem-solving skills and the ability to handle high-pressure situations. This position offers benefits from day one and opportunities for career advancement within the organization.

Benefits

Comprehensive Total Rewards package

Paid training program

Career advancement opportunities

Supportive and inclusive work environment

Qualifications

• Ability to work weekends and holidays as needed.
• Proficient in navigating multiple systems and screens.
• Self-provided computer or laptop with specific system requirements.

Responsibilities

• Handle high volumes of inbound customer inquiries.
• Provide product recommendations and assist with orders.
• Collaborate with a Customer Service Supervisor.

Skills

Problem-solving

Communication

Customer Satisfaction

Job description

Customer Service Specialist - Work from Home

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting salary of $15.00/hour with potential shift differentials
- Comprehensive Total Rewards package including health care benefits starting on day one
- Opportunity for career advancement and upward mobility across the entire employer family of brands
- Work remotely from approved counties in Ohio, Indiana, or Kentucky
- Paid training program with full attendance required
- Supportive and inclusive work environment focused on team collaboration and customer satisfaction

What to Expect (Job Responsibilities):
- Handle high volumes of inbound customer inquiries and assist with orders and accounts
- Personalize customer experiences while providing product recommendations
- Manage calls related to refunds, payments, and account data analysis
- Collaborate with an assigned Customer Service Supervisor
- Maintain a distraction-free work environment while working remotely

What is Required (Qualifications):
- Ability to problem-solve and de-escalate unique situations in a high-paced environment
- Must be available to work weekends, holidays, and additional hours as needed
- Proficient in navigating multiple systems and screens to assist customers
- Must possess a self-provided computer or laptop with specific system requirements
- Ability to sit for long periods while working remotely

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or retail environments
- Familiarity with live social shopping and e-commerce platforms
- Strong communication skills with the ability to engage with diverse customer styles

#Retail #CustomerService #RemoteWork #Ecommerce #CareerGrowth

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About the company

Qurate Retail Group, formerly known as Liberty Interactive Corporation, is an American media conglomerate controlled by company Chairman John C.

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