Moen Bi-Lingual (English/Spanish) Customer Service Representative

Freddie Mac; Las Vegas (NV); Remote; USD 18,000 - 44,000; Full time

Job summary

A leading company is hiring a Bi-Lingual Customer Service Representative to offer remote support to English and Spanish-speaking consumers. You will manage inbound calls, providing technical support and product assistance while maintaining high professionalism. Competitive salary and comprehensive benefits offered, including bonuses and flexible scheduling.

Benefits

Comprehensive benefits including medical, dental, vision

401K and profit sharing

Flexible scheduling

Exclusive self-led career development program

Monthly and annual bonus opportunities

Qualifications

• High School diploma or equivalent required.
• 2 years of experience in customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Manage inbound calls from Spanish and/or English-speaking consumers.
• Utilize technology to assist consumers in product identification.
• Negotiate solutions in challenging consumer situations.

Skills

Verbal communication

Written communication

Customer service

Bilingual (English/Spanish)

PC skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Moen Bi-Lingual (English/Spanish) Customer Service Representative

Employer Industry: Home Products and Innovations

Why consider this job opportunity:
- Salary up to $44,000
- Competitive starting rate of $18/hour with equipment provided and benefits from day one
- Monthly and annual bonus opportunities available
- Comprehensive benefits including medical, dental, vision, 401K, profit sharing, and product discounts
- Exclusive self-led career development program with rewarding pay increases
- 100% remote work opportunity with flexible scheduling

What to Expect (Job Responsibilities):
- Deliver a consumer experience that drives positive word-of-mouth advertising for the employer
- Manage inbound calls from Spanish and/or English-speaking consumers to address product and technical support issues
- Utilize technology to assist consumers in identifying products and providing installation support
- Negotiate solutions in challenging consumer situations to achieve positive outcomes
- Maintain professional composure and achieve daily metrics in call quality and productivity

What is Required (Qualifications):
- High School diploma or equivalent required
- 2 years of experience in a contact center or fast-paced customer service environment required
- Excellent verbal and written communication skills
- Proficient PC skills, particularly in Microsoft Office suite, with experience in Microsoft Teams being a plus
- Must meet internet speed requirements and maintain a safe and secure workspace

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree preferred
- Prior experience with ERP systems (SAP, Oracle, etc.) preferred

#HomeProducts #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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