Claims Customer Service Associate

FALCON INSURANCE; Oak Brook (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading property and casualty insurance company is seeking a Claims Customer Service Associate in Oak Brook, IL. The role involves providing excellent customer service, processing claims information, and requires at least one year of experience in customer service. The company offers competitive benefits, including a 401(k) match and paid training.

Benefits

401(k) match

Flexible schedule

Referral bonus

Paid time-off (PTO)

Potential annual financial bonus

Volunteer events

Company outings

Summer happy hours

Holiday events

Professional learning development

Qualifications

• At least 1 year of experience in a customer service role.
• Bilingual – fluent in English and Spanish preferred.
• Excellent oral and written communication skills.

Responsibilities

• Build rapport and provide a positive customer service experience.
• Gather information upon receipt of a new loss by phone, fax, or online.
• Answer incoming status calls and provide direction to basic claim questions.

Skills

Customer Service

Bilingual (English/Spanish)

Communication

Receptive Attitude

Job description

Position:Claims Customer Service Associate

Location: Oak Brook, IL

Job Id:167

# of Openings:1

About Falcon

At Falcon Insurance Group, we prioritize meaningful careers! Falcon is a property and casualty insurance company specializing in non‐standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois, Oklahoma, Indiana, Arizona, Utah, and Colorado with high expansion expectations. Falcon is led by a strong management team with over 75 years of non‐standard automobile insurance experience.

What’s in it for you?

We offer competitive benefits, 401(k) match, flexible schedule, referral bonus, paid time-off (PTO), and pay with a potential for an annual financial bonus based on both individual and company performance. Our employees have the opportunity to participate in volunteer events, company outings, summer happy hours, and holiday events! We offer programs to assist with paid training and licensing, professional learning development, wellness incentives, and so much more!

At Falcon, it’s not the company that makes the people; it’s the people that make the company. Visit our Careers page for more information on our benefits, locations and learn how to join our growing team!

Responsibilities

• Build rapport and provide a positive customer service experience in a fast‐paced environment
• Gather information upon receipt of a new loss by phone, fax or online
• Answer incoming status calls and provide direction and/or answers to basic claim questions
• Perform data processing tasks associated with new loss processing
• Promptly route incoming mail and faxes to the appropriate claims staff
• Direct inbound claim calls to the proper staff representative

Qualifications

• At least 1 year of experience in a customer service role
• Bilingual – fluent in English and Spanish, preferred
• Excellent oral and written communication
• Receptive attitude and a desire to learn