Claims Coordinator: Fast-Paced, Detail-Driven Admin & Customer Care

ServiceMaster of South Shore Inc; Riverside (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

ServiceMaster of South Shore Inc is seeking a Claims Coordinator to manage claim processes and customer interactions effectively. The role requires exceptional customer service skills, experience with Xactimate, and strong communication abilities. Key responsibilities include data entry for claims, overseeing job efficiency in processes, and managing client service issues. The position is set in a fast-paced environment where adaptability and organizational skills are important.

Qualifications

• 1-3 years of Xactimate experience required, proficient in Xactimate 28.
• Dependable and adaptable to operate within a fast-paced work environment.
• Ability to manage highly confidential information is essential.

Responsibilities

• Manage data entry for claims from First Notice of Loss through completion.
• Monitor and update jobs in required operating system to ensure efficiency.
• Manage Customer Service issues and complaints, documenting actions.

Skills

Exceptional Customer Service skills

Strong verbal and written communication skills

Strong problem-solving skills

Time management and organizational skills

Experience with customer interaction and conflict resolution

Education

High school diploma/GED

Bachelor’s Degree or applicable experience

Tools

Xactimate

Microsoft Office (Word, Outlook, PowerPoint, Excel)

CRM software

Job description

ServiceMaster of South Shore Inc is seeking a Claims Coordinator to manage claim processes and customer interactions effectively. The role requires exceptional customer service skills, experience with Xactimate, and strong communication abilities. Key responsibilities include data entry for claims, overseeing job efficiency in processes, and managing client service issues. The position is set in a fast-paced environment where adaptability and organizational skills are important.