Claims Coordinator

Auto Transport Claims; Mount Prospect (IL); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Auto Transport Claims is seeking a motivated, organized Claims Coordinator in Mount Prospect, IL. No prior claims experience is required. You will learn hands-on how to handle auto transport damage claims from report to resolution, collaborating with customers, brokers, carriers, drivers, and insurers.

The role suits someone transitioning from auto transport, brokerage, or logistics. You will document claims, gather documents, and track progress while staying organized and proactive.

Qualifications

• No prior claims or insurance experience required.
• Ability to learn quickly, follow through, and take ownership.
• Able to manage multiple tasks and follow-ups.

Responsibilities

• Receive and document new vehicle damage claims.
• Communicate with customers, transportation companies, carriers, drivers, dealerships, repair facilities, and insurance representatives.
• Collect bills of lading, pickup and delivery inspections, vehicle photos, repair estimates, invoices, driver statements, and other claim documentation.
• Review pickup and delivery documentation to help determine when and where vehicle damage may have occurred.
• Follow up with carriers, claimants, repair facilities, and insurance companies for outstanding information.
• Help obtain repair estimates and additional documentation when needed.
• Keep claim files organized and properly documented.
• Maintain detailed notes of calls, emails, conversations, and claim developments.
• Track open claims and make sure follow-ups are completed.
• Provide customers with regular status updates.
• Work with experienced claims staff on claim investigations.
• Help identify pre-existing damage or discrepancies between pickup and delivery condition.
• Assist with communicating claim findings and next steps.
• Escalate complicated, disputed, or high-dollar claims when appropriate.
• Help move claims toward a fair and timely resolution.

Skills

Motivated

Organized

Dependable

Strong communicator

Detail-oriented

Proactive problem-solving

Job description

Location: Mount Prospect, IL - Hybrid/Remote

Job Type: Full-Time

About the Role

Auto Transport Claims is looking for a motivated, organized, and dependable Claims Coordinator to join our growing team.

No previous claims or insurance experience is required. We are looking for someone who is eager to learn, communicates well, stays organized, follows through, and takes ownership of their work.

We will provide hands‑on training and teach the right candidate how to handle auto transport damage claims from initial reporting through resolution.

This can also be a great opportunity for someone already working in the auto transport, brokerage, dispatch, or vehicle logistics industry who wants to transition into the claims side of the business.

As a Claims Coordinator, you will work with customers, auto transport brokers, motor carriers, drivers, dealerships, repair facilities, and insurance companies to help investigate vehicle damage claims and keep each claim moving toward resolution.

What You'll Be Doing

• Receive and document new vehicle damage claims
• Communicate with customers, transportation companies, carriers, drivers, dealerships, repair facilities, and insurance representatives
• Collect bills of lading, pickup and delivery inspections, vehicle photos, repair estimates, invoices, driver statements, and other claim documentation
• Review pickup and delivery documentation to help determine when and where vehicle damage may have occurred
• Follow up with carriers, claimants, repair facilities, and insurance companies for outstanding information
• Help obtain repair estimates and additional documentation when needed
• Keep claim files organized and properly documented
• Maintain detailed notes of calls, emails, conversations, and claim developments
• Track open claims and make sure follow-ups are completed
• Provide customers with regular status updates
• Work with experienced claims staff on claim investigations
• Help identify pre-existing damage or discrepancies between pickup and delivery condition
• Assist with communicating claim findings and next steps
• Escalate complicated, disputed, or high-dollar claims when appropriate
• Help move claims toward a fair and timely resolution

What We're Looking For

We're more interested in finding the right person than someone with a long claims résumé.

The ideal candidate is:

• Motivated and eager to learn
• Dependable and consistent
• Organized and detail‑oriented
• A strong communicator by phone and email
• Comfortable talking with customers and businesses
• Someone who follows through and doesn't let open items fall through the cracks
• Able to manage multiple tasks and follow-ups at the same time
• Willing to take initiative and solve problems
• Comfortable asking questions and learning new processes
• Able to handle difficult conversations professionally
• Comfortable working independently while also being part of a team
• Comfortable using computers, email, and web-based software

Experience

No prior claims or insurance experience is required.

We are especially interested in candidates with experience in areas such as:

• Auto transport brokerage
• Auto transport dispatch
• Vehicle logistics
• Carrier relations
• Transportation operations
• Dealership or fleet operations
• Automotive customer service
• General customer service
• Insurance or claims administration
• Office or administrative work

We are willing to train the right person.

What You'll Learn

This position provides hands‑on exposure to the auto transport claims industry. You'll learn about:

• Auto transport damage claims
• Vehicle inspections and condition reports
• Bills of lading
• Pickup and delivery documentation
• Damage investigation
• Repair estimates
• Pre-existing versus transport-related damage
• Carrier responsibility and liability
• Insurance claim procedures
• Working with insurance adjusters
• Claim documentation and investigation
• Claimant and carrier communication
• Claim negotiation and resolution

Opportunity for Growth

We're a growing company, and we're looking for someone who wants to grow with us.

This position is designed to provide a foundation in auto transport claims. As you gain experience and demonstrate the ability to independently manage claims, there will be opportunities to take on additional responsibility and develop into a Claims Specialist role.

Pay: $20.00 per hour

Schedule: Full-Time | Hybrid - Mount Prospect, IL