Claims Specialist

Veit & Company; Rogers (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Veit & Company in Minnesota is seeking a Claims Specialist to support day-to-day administration of our claims process across workers' compensation, general liability, auto liability, property, and related claims. You will assist with intake, documentation, tracking, reporting, and follow-up, coordinating with Legal, HR, Safety, Operations, carriers, brokers, and medical providers.

The role requires strong organization, attention to detail, confidentiality, and clear, professional communication

Qualifications

• Associate degree in business administration, human resources, risk management, safety, legal studies, or a related field preferred.
• One to two years of experience in claims administration, insurance support, workers' compensation, risk management, safety, legal support, human resources, or a related administrative role preferred.
• Proficiency in Microsoft Office applications and strong written and verbal communication.

Responsibilities

• Support claim intake, documentation, tracking, and follow-up for workers' compensation, general liability, auto liability, property, and other assigned claims.
• Serve as an internal point of contact for employees, supervisors, HR, Safety, Operations, and Legal regarding assigned claim matters.
• Coordinate with insurance carriers, brokers, third-party administrators, medical providers, vendors, and other external partners as directed.
• Collect, review, organize, and maintain claim information, incident reports, medical restrictions, correspondence, and related records.
• Assist with workers' compensation administration, return-to-work communication, and related claim follow-up in partnership with HR, Safety, Operations, and Legal.
• Prepare claim summaries, status updates, loss reports, and other internal reporting materials as requested.
• Maintain confidentiality and secure handling of employee medical information and related records.

Skills

Organizational skills

Attention to detail

Confidentiality

Professional communication

Microsoft Office

Outlook

Word

Excel

Teams

Education

Associate degree in business administration or related field

Tools

Outlook

Word

Excel

Teams

Job description

Job Description:

POSITION SUMMARY

The Claims Specialist supports the day-to-day administration of the company's claims processes, including workers' compensation, general liability, auto liability, property, equipment, and other insured or self-insured claims. This role assists with claim intake, documentation, tracking, reporting, and follow-up, and coordinates with Legal, HR, Safety, Operations, insurance carriers, brokers, third-party administrators, medical providers, and other internal and external partners. The position requires strong organizational skills, attention to detail, confidentiality, and professional communication to ensure timely claim handling, accurate records, and compliance with company procedures and insurance requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support claim intake, reporting, documentation, tracking, and follow-up for workers' compensation, general liability, auto liability, property, equipment, and other assigned claims.
• Serve as an internal point of contact for employees, supervisors, field leaders, HR, Safety, Operations, and Legal regarding assigned claim matters.
• Coordinate with insurance carriers, brokers, third-party administrators, medical providers, vendors, and other external partners as directed.
• Collect, review, organize, and maintain claim information, incident reports, medical restrictions, correspondence, and related records.
• Assist with workers' compensation administration, restricted duty documentation, return-to-work communication, and related claim follow-up in partnership with HR, Safety, Operations, and Legal.
• Prepare claim summaries, status updates, loss reports, and other internal reporting materials as requested.
• Assist with incident documentation, safety reporting, and related compliance activities in partnership with Safety and HR.
• Help track claim activity, loss data, incident trends, open items, and follow-up actions to support reporting and process improvement.
• Maintain confidentiality and secure handling of employee medical information, claim records, legal communications, and other sensitive business information, limiting access to those with a legitimate business need.
• Perform other related duties, projects, and responsibilities as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Associate degree in business administration, human resources, risk management, safety, legal studies, or a related field preferred; equivalent education, training, or experience may be considered.
• One to two years of experience in claims administration, insurance support, workers' compensation, risk management, safety, legal support, human resources, or a related administrative role preferred.
• Basic understanding of claims administration, insurance processes, workers' compensation, claim documentation, certificates of insurance, and related recordkeeping.
• Ability to review, organize, and summarize claim reports, incident documentation, correspondence, medical restrictions, and related records, with attention to detail.
• Strong organizational, follow-up, customer service, and written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Effective verbal and written communication skills, including the ability to communicate clearly and professionally with employees, field leaders, insurance representatives, brokers, medical providers, vendors, and other external parties.
• Maintain confidentiality and exercise appropriate discretion when handling Company, employee, customer, claim, medical, legal, and other sensitive information relevant to the position.
• Must be able to handle sensitive matters with professionalism, discretion, and sound judgment.
• Adhere to Company policies, procedures, safety requirements, and work rules.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Experience using claims management systems, HRIS platforms, safety systems, document management tools, or data tracking/reporting tools preferred.
• Experience in construction, heavy civil, utilities, or field-based operations, or in a similar environment, is preferred but not required.
• Interest in developing knowledge of insurance, risk management, safety, workers' compensation, or claims administration is preferred.

OTHER

• Maintaining regular, reliable attendance during scheduled work hours is required.
• Occasional overtime, early start times, extended hours, or schedule adjustments may be required to meet business needs.

PHYSICAL DEMANDS

The physical demands described are representative of those required to successfully perform the essential functions of this job. The Company will provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship. While performing the duties of this job, the employee frequently communicates with employees, leaders, insurance representatives, medical providers, vendors, and other external parties and must be able to exchange accurate infor