Claims Coordinator

Jobtailor; Buford (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Buford, GA is seeking an administrative professional to review and process freight claim documentation and prioritize payments. You will collaborate with logistics, dealer support, and quality teams to resolve issues and communicate status to carriers.

The role emphasizes accuracy, timely follow-up, and ongoing process improvements while using SAP and Microsoft Office to manage workflows in a fast-paced environment.

Qualifications

• 2 years of relevant experience or AA degree + 1 year of relevant experience.
• 0–2 years of experience in an administrative, customer service, logistics, claims, or related support role.
• Excellent communication, problem solving, and organizational skills.
• Strong organizational and time management skills with a focus on meeting deadlines.
• Ability to problem-solve and follow standard processes while escalating issues when appropriate.
• Demonstrated ability to prioritize tasks and manage multiple workflows in a fast-paced environment.
• Basic proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to learn internal systems such as SAP.

Responsibilities

• Review and validate claim documentation for accuracy and completeness prior to submission
• Process and prioritize freight claims according to carrier contract agreements
• Follow up to ensure that payments are received for all accepted claims from Carrier
• Partner with cross-functional teams to resolve claim-related issues efficiently
• Timely correspondence for dealer and carrier inquiries
• Use SAP data to communicate repetitive damage issues and track resolution
• Ensure that remedy tickets are processed or forwarded in a timely manner
• Recognize opportunities for continuous improvement
• Manage various communication channels to ensure timely resolution for our dealers
• Provide timely, professional support to internal and external stakeholders, ensuring a positive customer experience
• Participate in team meetings and training to stay current on processes, systems, and policy updates
• Support continuous improvement initiatives by suggesting process enhancements or efficiency opportunities

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Microsoft Office

SAP

Education

AA degree + 1 year experience

Tools

SAP

Job description

Responsibilities

• Review and validate claim documentation for accuracy and completeness prior to submission
• Process and prioritize freight claims according to carrier contract agreements
• Follow up to ensure that payments are received for all accepted claims from Carrier
• Partner with cross‑functional teams (logistics, quality, dealer support) to resolve claim‑related issues efficiently
• Timely correspondence for dealer and carrier inquiries
• Use SAP data to communicate repetitive damage issues and track resolution
• Ensure that remedy tickets are processed or forwarded in a timely manner
• Recognize opportunities for continuous improvement
• Manage various communication channels to ensure timely resolution for our dealers
• Provide timely, professional support to internal and external stakeholders, ensuring a positive customer experience
• Participate in team meetings and training to stay current on processes, systems, and policy updates
• Support continuous improvement initiatives by suggesting process enhancements or efficiency opportunities

Requirements

• 2 years of relevant experience or AA degree + 1 year of relevant experience
• 0–2 years of experience in an administrative, customer service, logistics, claims, or related support role
• Excellent communication, problem solving, and organizational skills
• Strong organizational and time management skills with a focus on meeting deadlines
• Ability to problem‑solve and follow standard processes while escalating issues when appropriate
• Demonstrated ability to prioritize tasks and manage multiple workflows in a fast‑paced environment
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to learn internal systems such as SAP