Claims Communications Intern: Modernize & Clarify Letters

New York Life Insurance Co.; Chattanooga (TN); Hybrid; USD 25,000 - 33,000; Full time

Job summary

New York Life Insurance Co. is offering a hybrid internship with the Group Benefit Solutions Correspondence team. You will help modernize claim and leave communications, creating samples and documenting best practices for consistent, readable client letters.

The role emphasizes collaboration across GBS, cross-functional teams, and process documentation while building professional skills in business communications and customer experience.

Qualifications

• Must be a rising junior or senior pursuing a degree at an accredited college or university.
• Pursuing a relevant field is expected (communications, business, marketing, English, technical writing).
• Strong written communication and ability to simplify complex information.

Responsibilities

• Create client-facing correspondence samples and organize letter examples.
• Support standard work by documenting consistent practices and reference materials.
• Help establish repeatable processes to standardize letters across Absence, STD, LTD, Life, and VB.

Skills

Project management

Communication

Analytical thinking

Creativity

Teamwork

Customer experience

Documentation

Education

Bachelor's degree in Communications, Business, Marketing, English, Technical Writing

Tools

Microsoft Word

PowerPoint

Adobe tools

Job description

New York Life Insurance Co. is offering a hybrid internship with the Group Benefit Solutions Correspondence team. You will help modernize claim and leave communications, creating samples and documenting best practices for consistent, readable client letters.

The role emphasizes collaboration across GBS, cross-functional teams, and process documentation while building professional skills in business communications and customer experience.