Insurance Claims Manager

Acrisure LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Acrisure LLC in New York, NY seeks a Claims Manager to lead client claims strategies and deliver high-level service. You will educate clients, coordinate with adjusters and attorneys, analyze claims data, and leverage Salesforce and MS Office to drive outcomes.

Deep customer service focus and strong communication are essential to advocate for clients and ensure timely, accurate updates across stakeholders.

Qualifications

• Customer service experience with a focus on insurance claims.
• Ability to communicate clearly with clients and stakeholders.
• Analytical skills to identify trends in claims data.

Responsibilities

• Educate clients on claims management procedures.
• Coordinate claims strategy with clients, adjusters and attorneys.
• Analyze claims and financial data to present summaries and strategies.
• Deliver proactive, professional client communication to meet high service levels.
• Communicate with adjusters, attorneys, and medical professionals for timely updates.
• Leverage Salesforce to manage claims data and generate reports.
• Perform daily tasks in Word, Excel, Outlook, and Acrobat with accuracy.

Skills

Customer Service skills

Strong communication skills

Basic Mathematical & Analytical skills

Basic Computer skills

Job description

The Claims Manager will also analyze patterns and trends in a client's claims history to ensure that our strategies are adjusted as necessary and continue to produce the highest level of results.

This role will:

• Educate Clients on Claims Management Procedures
• Coordinate Claims Strategy with Clients, Adjusters & Attorney
• Analyze Claims & Financial data to provide a summary and strategy to clients

Responsibilities

• Provide exceptional customer service by delivering proactive, thoughtful, and professional communication to clients, ensuring their expectations for high-level service are consistently met.
• Communicate effectively with all parties involved in insurance claims, including adjusters, attorneys, and medical professionals, to ensure accurate and timely updates while advocating for the best outcomes for clients.
• Use strong negotiation and problem-solving skills to tactfully redirect claims processes when necessary, aligning them with the client’s best interests.
• Analyze client claims data and overall claim histories to identify patterns, trends, and optimal strategies, leveraging basic mathematical and analytical skills to support decision-making.
• Clearly explain claims strategies to clients, demonstrating an understanding of underlying concepts and calculations.
• Utilize Salesforce and other tools to manage claims efficiently, access and analyze claims data, and generate reports as needed.
• Perform day-to-day tasks using Microsoft Word, Excel, Outlook, Adobe, and other Microsoft Office applications, ensuring accuracy and efficiency in all computer-related activities.

Customer Service skills. Clients are used to a very high level of service, and we need the clients to receive proactive and thoughtful communication from our team.

Strong communication skills

Basic Mathematical & Analytical skills

Basic Computer skills.