Total Loss Adjuster

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an entry-level Claims Handler to support Auto Claims Operations. You will investigate, evaluate, and negotiate lower-complexity claims under moderate supervision, ensuring regulatory compliance and alignment with Best Practices.

Responsibilities include communicating with insureds, conducting investigations, assessing damages, and updating files in core systems. This role emphasizes learning and applying claims knowledge with a focus on customer service.

Qualifications

• Bachelor’s equivalent combination of education and experience.
• Less than 1 year, no prior claims experience required.
• Moderate computer literacy required.
• General understanding of negligence desired.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.

Responsibilities

• Communicate with insureds and claimants; explain benefits and process.
• Conduct phone and field investigations to determine liability and damages.
• Evaluate and determine claim values from property, medical and liability data.
• Negotiate within settlement authority with insureds and claimants.
• Update claim files and production reports in company systems (CACS/HUON/HOC).
• Verify coverage and coordinate with internal and external departments.
• Identify cross-sell opportunities and provide sales leads when appropriate.
• Provide independent analysis and differentiate between allegations and facts.
• Determine policy obligations by assessing liability and damage components.
• Respond quickly to customer needs.

Skills

Oral communication

Written communication

Interpersonal skills

Organization and planning

Computer literacy

Negligence knowledge

Education

Bachelor's equivalent education and experience

Tools

CACS

HUON

HOC

Job description

Job Summary

This entry level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service Best Practices. Under moderate supervision, works within specific limits and authority.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.
• Identify cross-sell opportunities based on members’ product needs and service requests. Enhance member relationships by diversifying the use of products and services. Provide sales leads to insurance, travel, and other departments as appropriate.
• Provide independent analysis and differentiation between allegations and facts.
• Determine policy obligations by assessing the liability and damage components of the loss.
• Independently resolve claim exposures within level of authority.
• Respond quickly to customer needs and problems.

Qualifications

• Bachelors Equivalent combination of education and experience
• less than 1 year No prior Claims experience. Required
• Moderate computer literacy required.
• General understanding of negligence desired.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify