Claims Assistant - NY

Greater New York Insurance Companies; New York (NY); On-site; USD 32,000 - 66,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

Greater New York Insurance Companies seeks a detail-oriented administrative assistant to support the Claims Department. You will answer phones, manage mail, use ImageRight/WINS, and handle invoicing and file sharing.

Responsibilities include FNOL setup, HIPAA authorizations, and coordinating exams. The role requires basic MS Office skills, strong communication, and teamwork in a fast-paced environment.

Qualifications

• High School diploma or equivalent is required.
• 1–2 years of administrative experience preferred.
• Knowledge of Microsoft Office 365 is required.
• Experience with ImageRight and WINS a plus.

Responsibilities

• Answer phones, route calls and take messages.
• Prepare and mail correspondence (Overnight, regular, and certified).
• Use ImageRight, WINS and Microsoft applications (Outlook, Word & Excel).
• Process and review invoices.
• Open, prep, sort and scan mail into ImageRight.
• FNOL claim setup and related workflow (coverage, incident/claim setup, ISO entry, lawsuit setup, broker acknowledgements, tasks to examiners).
• Submit HIPAA authorizations and import records via MCS portal and ImageRight file.
• Process Summons & Complaints.
• Redact policies in ImageRight.
• Share GNY’s files with third parties via OneDrive.
• Set up Independent Medical Exams.
• Back up main switchboard; participate in special projects.

Skills

Strong written and verbal comms

Customer service

Team player

Task prioritization

Communication skills

Education

High School diploma

Tools

ImageRight

WINS

Microsoft Office 365

Job description

Position Summary

Responsible for daily administrative tasks to support the Claims Department. Functions include answering phones, scanning to (IMAGERIGHT) system, faxing, opening and sorting mail, and various miscellaneous support tasks.

• Answer phones, route calls and take messages.
• Prepare and mail correspondence. (Overnight, regular, and certified)
• Use ImageRight, WINS and various Microsoft Applications (Outlook, Word & Excel).
• Process and review invoices
• Open, prep, sort, and scan mail into IMAGERIGHT.
• FNOL claim setup and related workflow process including confirming coverage, new incident / claim setup, ISO claim entry, lawsuit setup, sending broker acknowledgements, and assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImagRight file.
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY’s files with third parties via OneDrive
• Set Up Independent Medical Exams
• Back up main switchboard as needed.
• Participates in special projects and performs additional duties as required.

Position Summary

Responsible for daily administrative tasks to support the Claims Department. Functions include answering phones, scanning to (IMAGERIGHT) system, faxing, opening and sorting mail, and various miscellaneous support tasks.

• Answer phones, route calls and take messages.
• Prepare and mail correspondence. (Overnight, regular, and certified)
• Use ImageRight, WINS and various Microsoft Applications (Outlook, Word & Excel).
• Process and review invoices
• Open, prep, sort, and scan mail into IMAGERIGHT.
• FNOL claim setup and related workflow process including confirming coverage, new incident / claim setup, ISO claim entry, lawsuit setup, sending broker acknowledgements, and assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImagRight file.
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY’s files with third parties via OneDrive
• Set Up Independent Medical Exams
• Back up main switchboard as needed.
• Participates in special projects and performs additional duties as required.

Essential Duties And Responsibilities

• Answer phones, route calls and take messages.
• Prepare and mail correspondence. (Overnight, regular, and certified)
• Use ImageRight, WINS and various Microsoft Applications (Outlook, Word & Excel).
• Process and review invoices
• Open, prep, sort, and scan mail into IMAGERIGHT.
• FNOL claim setup and related workflow process including confirming coverage, new incident / claim setup, ISO claim entry, lawsuit setup, sending broker acknowledgements, and assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImagRight file.
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY’s files with third parties via OneDrive
• Set Up Independent Medical Exams
• Back up main switchboard as needed.
• Participates in special projects and performs additional duties as required.

Qualifications

Education and Experience

• High School diploma or equivalent required.
• 1-2 years administrative experience preferred.
• Knowledge of Microsoft Office 365 required.
• Experience with ImageRight and WINS a plus.

Skills

• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Able to work as part of a team.
• Capable of prioritizing various tasks and complete assignments with a sense of urgency.
• Ability to think creatively and develop strategies to solve claim issues.

The salary range for this role is $32,300 - $65,700. The listed annual salary range posted for this position is subject to change and may vary depending on performance, education, experience, skills, geographic location, travel requirements, demonstrated proficiency in the competencies required for the role and business needs. Base pay is just one component of GNY’s total compensation package for employees. Other rewards include eligibility for an annual discretionary bonus based on performance.