Claims Assistant / Adjuster Trainee

Opti Staffing Group; Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Job summary

Opti Staffing Group is assisting an Anchorage-based insurance organization in recruiting a detail-oriented Claims Assistant / Adjuster Trainee. This role provides administrative and technical support to the claims department and serves as front-desk receptionist, with a clear path to grow toward an adjuster role and exposure to Alaska Workers' Compensation.

The position is office-based and requires strong Microsoft Office skills, 40+ WPM typing, and exceptional attention to detail to handle

Qualifications

• Prior experience as a claims assistant or in a comparable insurance industry role.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Typing speed of 40+ WPM with minimal errors.
• Clear, professional written and verbal communication skills.
• Ability to learn state and federal reporting requirements, Alaska Workers' Compensation Act, and related legal processes.
• Exceptional attention to detail and ability to stay focused on detailed work for extended periods.
• Calm, professional demeanor under tight deadlines and pressure.
• Valid Alaska driver's license with a good driving record.
• Ability to obtain Alaska Notary Public certification within 90 days of hire.

Responsibilities

• Set up new claims and maintain accurate electronic files in the claims system
• Process incoming mail and scan documents, verifying that every page is captured
• Prepare correspondence and respond to inquiries from claimants, members, medical providers, and vendors
• Prepare and process medical bills for audit, enter bills for payment, and issue payments with complete backup documentation
• Request medical records and manage the discovery process
• Arrange travel for injured workers
• Prepare insurance claim kits
• Serve as primary receptionist, answering phones and greeting visitors with professionalism
• Other duties as assigned

Skills

Claims experience or related role

Microsoft Office

40+ wpm typing

Written and verbal communication

Learning Alaska reporting requirements

Attention to detail

Calm under deadlines

Alaska driver's license

Notary Public within 90 days

Tools

Microsoft Office Suite

Job description

Our client, an established Anchorage-based insurance organization, is seeking a detail-oriented Claims Assistant / Adjuster Trainee to join its claims team. This is a great place to work, with an excellent benefits package and a supportive team environment. Reporting to the Claims Adjuster, this role provides primary administrative and technical support to the claims department, maintains official records, and serves as the front-desk receptionist for the office. It's a great opportunity for someone with insurance or claims experience who wants to grow toward an adjuster role, with hands-on exposure to Alaska Workers' Compensation.

What You'll Do

• Set up new claims and maintain accurate electronic files in the claims system
• Process incoming mail and scan documents, verifying that every page is captured
• Prepare correspondence and respond to inquiries from claimants, members, medical providers, and vendors
• Prepare and process medical bills for audit, enter bills for payment, and issue payments with complete backup documentation
• Request medical records and manage the discovery process
• Arrange travel for injured workers
• Prepare insurance claim kits
• Serve as primary receptionist, answering phones and greeting visitors with professionalism
• Other duties as assigned

What You'll Bring

• Prior experience as a claims assistant or in a comparable insurance industry role
• Strong proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Typing speed of 40+ WPM with minimal errors
• Clear, professional written and verbal communication skills
• Strong reasoning skills and the ability to learn state and federal reporting requirements, the Alaska Workers' Compensation Act, and related legal processes
• Exceptional attention to detail and the ability to stay focused on detailed work for extended periods
• A calm, professional demeanor under tight deadlines and pressure
• Valid Alaska driver's license with a good driving record
• Ability to obtain Alaska Notary Public certification within 90 days of hire

Work Environment & Physical Requirements

• This position is 100% in office, with continual computer use
• Occasional standing, walking, reaching, stooping, and lifting up to 25 lbs
• Occasional travel to remote Alaska communities, including by small aircraft, sometimes in challenging weather
• Occasional overtime may be required
• This is a non-exempt (hourly) position
• Medical and Rx (2 plan options), dental, and vision insurance, with 85% of premiums paid by the employer
• Health Savings Account (HSA)
• Employer-paid basic life, AD&D, and $10,000 spouse life insurance, plus supplemental life available at employee cost
• 401(k) with 5% employer match
• Leave accrual starting at 14 hours per month in year one
• Employer-paid short-term and long-term disability