Claims Adjuster Trainee - Anchorage, AK

MSCCN; Anchorage (AK); Hybrid; USD 65,000 - 68,000; Full time

Job summary

Progressive is hiring a claims adjuster trainee. You’ll learn to guide customers through the claims process, determine coverage and liability, and coordinate with appraisers to manage vehicle repairs. This is a hybrid role with in-office days and remote days, under structured training and coaching.

Salary during and after training is competitive, with a 64,500–67,500 USD annual range. Responsibilities include interviewing customers, claimants, and witnesses, resolving claims, and collaborating

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Skills

Customer service

Interviewing

Communication

Education

Bachelor’s degree

Associate degree

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business needs. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in‑office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Additional Qualifications/Responsibilities

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Monday through Friday, 8:30 AM to 5:30 PM for the first 3 weeks. After that, the schedule shifts to 8:00 AM to 5:00 PM, with a rotating 9:00 AM to 6:00 PM shift.

Compensation

• Once you complete training and pass any necessary testing requirements, your salary will be $64,500 - $67,500/year, however, during training, you will be paid an hourly rate based on your annual salary
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance