Claims Assistant

JCW Group; Rockwood (PA); Hybrid; USD 22,000 - 30,000; Part time

Job summary

JCW Group is seeking a temporary Claims Assistant in Rockwood, PA, with a hybrid work setup (4 days in office). The role supports a team of Claims Adjusters across multiple specialties, handling clerical tasks, data entry, and customer communications.

The ideal candidate will have a high school diploma with relevant experience, strong telephone communication skills, and fluency in English; Spanish is a plus. The assignment ends January 31, 2027.

Qualifications

• A high school diploma (or equivalent) and 3 years’ prior relevant work experience; or a vocational or technical education with at least one year of relevant work experience.
• The ability to communicate clearly on the telephone is crucial.
• The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is a plus.

Responsibilities

• Provide exceptional customer service to brokers, claimants, and insureds.
• Maintain data integrity by inputting data and information for new and existing claims.
• Communicate with customers via phone, email, and written correspondence to ensure a positive experience.
• Review each claim for payment and verify payment information.
• Support claims investigation and processing, including gathering information and assigning adjusters.

Skills

Customer service

Phone communication

English fluency

Spanish fluency (nice to have)

Education

High school diploma or equivalent

Vocational/Technical education

Job description

JCW Group | TEMP- Hybrid, 4-days in office | Rockwood, PA

JCW is partnering with a highly respected U.S. based insurance carrier to hire a Claims Assistant to join their team on a temporary assignment, with a projected end date of January 31, 2027. This is an opportunity to join a leading carrier within the property and casualty market, specializing in commercial and specialty claims. This role will provide clerical support to a team of Claims Adjusters working across multiple specialties.

Key Responsibilities

• Provide exceptional customer service to brokers, claimants, and insureds.
• Maintain data integrity by inputting data and information for new and existing claims.
• Responsible for seamless communication with customers and enhancing their experience. This includes answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
• Communication is key. Most of your day-to-day will be spent communicating on the phone.
• Ensure that each claim is reviewed for payment and verify payment information.
• Support claims investigation and processing. This includes gathering technical information, determining coverage and adjuster assignment, and handling correspondence, filing, and check mailing.
• Juggle a fast-paced, detail-driven workload, prioritizing multiple tasks and deadlines with strong accuracy.

Requirements:

• Basic job knowledge of service center policies, systems, and procedures, as well as an exceptional customer service focus.
• A high school diploma (or equivalent) and 3 years’ prior relevant work experience; or a vocational or technical education with at least one year of relevant work experience.
• The ability to communicate clearly on the telephone is crucial.
• The ability to read, speak, and write English fluently is required.
• The ability to read, speak, and write Spanish fluently is a plus.

We aim to be an equal opportunity recruiter, and we are determined to ensure that no applicant receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirement.