Claims Assistant

The Claim Lab; Atlanta (GA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Remote-first culture with flexible/len

Job summary

The Claim Lab is seeking a Claims Assistant to help clients recover unclaimed funds held by government agencies. You will review claim files, gather documents, and communicate with clients while coordinating with our compliance team to ensure every submission is accurate and complete.

You’ll use a CRM to track cases, arrange notary scheduling, and submit claims to state agencies. This remote-first, full-time role offers a competitive salary, benefits including health/dental/vision, paid time

Qualifications

• Strong attention to detail and organizational skills.
• Comfortable working with spreadsheets and CRM tools.
• Self-starter who thrives in a fast-paced environment.
• Previous customer service or administrative experience preferred.
• Work experience with paperwork, process, and managing people and process is a plus.
• College education (bachelor's or higher) in some form of management discipline.

Responsibilities

• Review and organize client claim documentation
• Communicate with clients via phone and email to collect missing information
• Prepare and submit claims to state agencies
• Track claim status and follow up as needed
• Maintain accurate records in our CRM system
• Assist with notary scheduling and coordination

Skills

Attention to detail

Organizational skills

CRM use

Communication

Self-starter

Customer service experience

Education

Bachelor's or higher in management

Tools

CRM software

Spreadsheets

Job description

Atlanta, GA / Remote Full-Time 55,000 – 75,000 / year

About the Role

As a Claims Assistant, you'll be on the front lines helping our clients recover unclaimed funds held by government agencies. You'll review claim files, gather supporting documentation, communicate with clients, and work closely with our compliance team to ensure every submission is accurate and complete.

What You'll Do

• Review and organize client claim documentation
• Communicate with clients via phone and email to collect missing information
• Prepare and submit claims to state agencies
• Track claim status and follow up as needed
• Maintain accurate records in our CRM system
• Assist with notary scheduling and coordination

What We're Looking For

• Strong attention to detail and organizational skills
• Comfortable working with spreadsheets and CRM tools
• Self-starter who thrives in a fast-paced environment
• Previous customer service or administrative experience preferred
• Work experience with paperwork, process, and managing people and process is a plus
• College education (bachelor's or higher) in some form of management discipline
• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Remote-first culture with flexible hours