Claims Advocate Team Lead - Pollution and Liability

Alliant Insurance Services; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Colonial Group is seeking an experienced claims professional to oversee medium to large, complex property and casualty claims and interpret coverage for client advocacy.

The role involves leading staff, managing data integrity, preparing coverage positions, and partnering with legal counsel on settlements and strategy. Strong leadership and communication are essential for success in this senior role.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Ten (10) or more years related work experience, brokerage or carrier experience.
• In depth knowledge of all commonly encountered P&C insurance coverage and risk management concepts.
• Chartered Property Casualty Underwriter (CPCU).
• Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU).
• Accredited Accounts Receivable Manager (ARM).
• Valid Fire and Casualty Broker – Agent license.

Responsibilities

• Manages claims status and prompts various parties to take next step; including prepayment, partial payment, gather information, work with subrogation contacts.
• Partners with client legal counsel on coverage, claims and strategy for settlement.
• Manages primarily medium to large, complex claims.
• Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review.
• Prepares coverage arguments for client advocacy and form coverage positions as client advocate.
• Provides adequate coverage/policy interpretation for large property and casualty claims.
• Prepares and analyzes loss valuations.
• Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues.
• Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients.
• Partners with client on case preparation and support as needed.
• Uses negotiation skills to provide best possible outcome for clients as needed.
• Builds and establishes strong relationships with carriers, adjusters and clients.
• Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations.
• Delivers claims training in person and in client workspace as needed.
• Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
• Other duties as assigned.

Skills

Verbal and written communication

Leadership

Time management

Analytical skills

Planning and organization

Executive interface

Microsoft Office

Education

Bachelor's degree or equivalent

10+ years of related experience

CPCU

AICPCU

ARM

Property & Casualty Broker license

Job description

SUMMARY

Responsible for providing adequate coverage/policy interpretation on medium to large complex claims. Substantial direct client contact involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step;including prepayment, partial payment, gather information, work with subrogation contacts.

Partners with client legal counsel on coverage, claims and strategy for settlement;

Manages primarily medium to large, complex claims;

Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;

Prepares coverage arguments for client advocacy and form coverage positions as client advocate;

Provides adequate coverage/policy interpretation for large property and casualty claims;

Prepares and analyzes loss valuations;

Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;

Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;

Partners with client on case preparation and support as needed;

Uses negotiation skills to provide best possible outcome for clients as needed;

Builds and establishes strong relationships with carriers, adjusters and clients;

Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;

Delivers claims training in person and in client workspace as needed;

Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate;

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Other duties as assigned.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Ten (10) or more years related work experience, brokerage or carrier experience

In depth knowledge of all commonly encountered P&C insurance coverage and Risk Managementconcepts and techniques

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU)

Accredited Accounts Receivable Manager (ARM)

Valid Fire and Casualty Broker – Agent license

SKILLS

Excellent verbal and written communication skills

Excellent leadership, problem solving and time management skills

Advanced analytical skills

Excellent planning, organizational and prioritization skills

Ability to interface with executives – internal and external

Proficient in Microsoft Office products