Claims Advocate Team Lead - Commercial Lines

Alliant Insurance Services; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading insurance brokerage firm is seeking a Claims Manager to oversee complex claims, provide policy interpretation, and collaborate with clients and legal counsel. The role involves managing claims data, training staff, and ensuring compliance with data standards.

Benefits

Comprehensive employee programs

Competitive compensation

Qualifications

• At least 10 years of related work experience in brokerage or carrier settings.
• Deep knowledge of P&C insurance coverage and risk management concepts.

Responsibilities

• Manage claims status and coordinate next steps with brokers, clients, and adjusters.
• Develop coverage arguments and advocate for clients.
• Prepare and analyze loss valuations.

Skills

Communication

Leadership

Problem Solving

Time Management

Analytical Abilities

Organizational Skills

Education

Bachelor's Degree

Chartered Property Casualty Underwriter (CPCU)

Associate in Claims (AIC)

Accredited Accounts Receivable Manager (ARM)

Tools

Microsoft Office

Job description

Washington, USA ● Virtual Req #3678

Thursday, May 15, 2025

Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

Position Overview

The Claims Manager is responsible for providing coverage and policy interpretation on medium to large complex claims, with substantial direct client contact involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage claims status and coordinate next steps with brokers, staff, clients, and adjusters, including prepayment, partial payment, information gathering, and subrogation contacts.
2. Partner with legal counsel on coverage, claims, and settlement strategies.
3. Oversee primarily medium to large, complex claims.
4. Manage and analyze claims data, prepare reports for underwriting and client review.
5. Develop coverage arguments and advocate for clients.
6. Provide coverage interpretation for large property and casualty claims.
7. Prepare and analyze loss valuations.
8. Attend claims meetings with clients, carriers, legal counsel, and adjusters to review and resolve issues.
9. Maintain records of all client communications and follow-up actions.
10. Collaborate with clients on case preparation and support.
11. Utilize negotiation skills to achieve optimal outcomes for clients.
12. Build and maintain relationships with carriers, adjusters, and clients.
13. Develop and deliver training materials and conduct claims training sessions.
14. Manage claims staff, including mentoring, training, performance reviews, and disciplinary actions.
15. Ensure compliance with data standards and integrity in the agency management system.
16. Perform other duties as assigned.

QUALIFICATIONS

Education / Experience

• Bachelor's Degree or equivalent education and experience.
• At least 10 years of related work experience in brokerage or carrier settings.
• Deep knowledge of P&C insurance coverage and risk management concepts.
• Chartered Property Casualty Underwriter (CPCU) certification.
• Associate in Claims (AIC) certification.
• Accredited Accounts Receivable Manager (ARM).
• Valid Fire and Casualty Broker – Agent license.

Skills

• Excellent verbal and written communication skills.
• Strong leadership, problem-solving, and time management skills.
• Advanced analytical abilities.
• Excellent planning, organizational, and prioritization skills.
• Ability to interact effectively with executives and clients.
• Proficiency in Microsoft Office applications.

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We offer comprehensive employee programs, including competitive compensation. We encourage you to explore our offerings.

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