Claims Administrator

ThyssenKrupp Materials NA; Detroit (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

Wellness programs

401(k) and RRSP

Paid vacation and holidays

Tuition reimbursement

Job summary

thyssenkrupp Materials NA in Detroit seeks a Claims Administrator to manage customer and supplier claims, coordinate rejected and quarantined inventory, and maintain comprehensive claim documentation. You will act as a liaison among customers, mills, suppliers, and internal teams, ensuring timely resolution and accurate records that support quality standards and audits.

The role emphasizes building cross-functional collaboration, managing evidence, and driving continuous improvement in claims

Qualifications

• One (1) year of administrative, clerical, customer service, quality, claims, or related experience preferred.
• Experience in manufacturing, metals processing, quality assurance, or supply chain environments is preferred.
• Good working knowledge of English, grammar, punctuation, spelling, style, etc.
• Meets TKMNA Employee Attributes/Competencies.

Responsibilities

• Claims Management: Process and administer customer claims, including dollar claims, material returns, and return-to-inventory transactions.
• Rejection Management: Coordinate and process material rejections within the facility.
• Sample and Evidence Management: Receive and manage customer-provided samples related to claims.
• Customer, Supplier, and Mill Communication: Serve as the primary liaison between customers, suppliers, mills, and internal stakeholders regarding claim-related matters.
• Inventory and Quality Support: Manage and monitor rejected and quarantined inventory.
• Meetings, Reporting, and Auditing: Conduct and participate in weekly claim status meetings.

Skills

Administrative experience

Quality awareness

Customer service

English proficiency

Job description

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".

Ken-Mac Metals Divison

Ken-Mac Metals is one of the leading distributors of aluminum, pre-painted aluminum and stainless steel sheet, strip and coil in the country, distributing products throughout the NAFTA region from eight plant locations and additional warehouse and distribution facilities across North America. In addition, they offer value-added coil and cut-to-length processing and blanking services. The company is one of the largest distributors of its kind, with one of the most respected supply chains, positioning Ken-Mac Metals as a preferred material source.

thyssenkrupp Steel Services Divison

thyssenkrupp Steel Services, a division of thyssenkrupp Materials NA, Inc., is a leading supplier of flat rolled, hot rolled, and hot dipped carbon steel products to the U.S. Marketplace, including galvanneal, galvalume, galfan and enameling steel. Our people, our suppliers, and our state-of-the-art service centers in Richburg, South Carolina, Woodstock, Alabama, Sinton, Texas, and Detroit, Michigan all supported by a network of stocking locations throughout North America, are dedicated to providing exceptional customer service to our customers from a variety of manufacturing sectors.

Your responsibilities

Job Summary

The Claims Administrator is responsible for managing and resolving customer and supplier claims, coordinating rejected and quarantined inventory activities, collecting and maintaining claim documentation, and serving as a liaison between customers, suppliers, mills, processing facilities, and internal operations teams. This role ensures timely claim resolution, accurate recordkeeping, effective communication, and adherence to company quality standards and processes.

Job Description

Key Accountabilities:

• Claims Management
  • Process and administer customer claims, including dollar claims, material returns, and return-to-inventory transactions.
  • Manage supplier claims and coordinate communication regarding claim disposition and resolution.
  • Investigate and document claim issues by gathering relevant data, records, and supporting evidence.
  • Maintain accurate records of all claim-related activities and resolutions.
• Rejection Management
  • Coordinate and process material rejections occurring within the facility.
  • Manage rejections processed through third-party subcontractors and sub-processors.
  • Track rejected and quarantined inventory to ensure proper disposition and inventory accuracy.
  • Monitor claim status and follow through to final resolution.
• Sample and Evidence Management
  • Receive and manage customer-provided samples related to claims.
  • Collect, package, and prepare samples for shipment to supplying mills as supporting claim evidence.
  • Gather and maintain photographic and physical evidence related to supplier and customer claims.
  • Ensure documentation is complete, organized, and available for audits or reviews.
• Customer, Supplier, and Mill Communication
  • Serve as the primary liaison between customers, suppliers, mills, and internal stakeholders regarding claim-related matters.
  • Meet and communicate regularly with mill technical representatives regarding claim status, investigations, and resolution activities.
  • Coordinate plant-related claim communications and follow-up activities.
  • Provide timely updates to all parties throughout the claim resolution process.
• Inventory and Quality Support
  • Manage and monitor rejected and quarantined inventory.
  • Assist with inventory disposition activities and material tracking.
  • Support quality initiatives by ensuring claims are handled in accordance with company procedures.
• Meetings, Reporting, and Auditing
  • Conduct and participate in weekly claim status meetings.
  • Prepare reports and updates regarding open claims and inventory dispositions.
  • Support internal auditing activities as assigned.
  • Participate in layered process audits and other quality system reviews as needed.
  • Assist with continuous improvement initiatives related to claims processing and quality management.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

• One (1) year of administrative, clerical, customer service, quality, claims, or related experience preferred.
• Experience in manufacturing, metals processing, quality assurance, or supply chain environments is preferred.
• Good working knowledge of English, grammar, punctuation, spelling, style, etc.
• Meets TKMNA Employee Attributes/Competencies.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].