Claims Administrator

ThyssenKrupp Materials NA, Inc.; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) and RRSP with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

ThyssenKrupp Materials NA, Inc. in Detroit, MI is seeking a Claims Administrator to manage customer and supplier claims, oversee returns and inventory dispositions, and maintain complete claim documentation.

You will coordinate with mills, processing facilities, and internal teams, investigate issues, and ensure timely resolution while upholding quality standards. This role emphasizes accurate recordkeeping and proactive communication to support continuous improvement in claims processing.

Qualifications

• One year of administrative, clerical, customer service, quality, claims, or related experience preferred.
• Experience in manufacturing, metals processing, quality assurance, or supply chain environments is preferred.
• Good working knowledge of English, grammar, punctuation, spelling, style, etc.

Responsibilities

• Process and administer customer and supplier claims, including dollar claims and returns.
• Investigate and document claim issues by gathering data, records, and evidence.
• Maintain accurate records of all claim-related activities and resolutions.

Skills

Administrative experience

Claims knowledge

Customer service

Job description

Job SummaryThe Claims Administrator is responsible for managing and resolving customer and supplier claims, coordinating rejected and quarantined inventory activities, collecting and maintaining claim documentation, and serving as a liaison between customers, suppliers, mills, processing facilities, and internal operations teams. This role ensures timely claim resolution, accurate recordkeeping, effective communication, and adherence to company quality standards and processes.Job DescriptionKey Accountabilities:Claims ManagementProcess and administer customer claims, including dollar claims, material returns, and return-to-inventory transactions.Manage supplier claims and coordinate communication regarding claim disposition and resolution.Investigate and document claim issues by gathering relevant data, records, and supporting evidence.Maintain accurate records of all claim-related activities and resolutions.Rejection ManagementCoordinate and process material rejections occurring within the facility.Manage rejections processed through third-party subcontractors and sub-processors.Track rejected and quarantined inventory to ensure proper disposition and inventory accuracy.Monitor claim status and follow through to final resolution.Sample and Evidence ManagementReceive and manage customer-provided samples related to claims.Collect, package, and prepare samples for shipment to supplying mills as supporting claim evidence.Gather and maintain photographic and physical evidence related to supplier and customer claims.Ensure documentation is complete, organized, and available for audits or reviews.Customer, Supplier, and Mill CommunicationServe as the primary liaison between customers, suppliers, mills, and internal stakeholders regarding claim-related matters.Meet and communicate regularly with mill technical representatives regarding claim status, investigations, and resolution activities.Coordinate plant-related claim communications and follow-up activities.Provide timely updates to all parties throughout the claim resolution process.Inventory and Quality SupportManage and monitor rejected and quarantined inventory.Assist with inventory disposition activities and material tracking.Support quality initiatives by ensuring claims are handled in accordance with company procedures.Meetings, Reporting, and AuditingConduct and participate in weekly claim status meetings.Prepare reports and updates regarding open claims and inventory dispositions.Support internal auditing activities as assigned.Participate in layered process audits and other quality system reviews as needed.Assist with continuous improvement initiatives related to claims processing and quality management.The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Qualifications:One (1) year of administrative, clerical, customer service, quality, claims, or related experience preferred.Experience in manufacturing, metals processing, quality assurance, or supply chain environments is preferred.Good working knowledge of English, grammar, punctuation, spelling, style, etc.Meets TKMNA Employee Attributes/Competencies.Benefits OverviewWe offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. 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