Claims Administrative Support Specialist

Progressive; Milwaukee (WI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Sick leave & disability

Parental & family leave

Diversity & Employee Resource Groups

Career development & tuition support

Job summary

Progressive is seeking a claims administrative support specialist to help keep our claims branch offices running smoothly. In this in-office role, you’ll handle essential administrative tasks and may interact with customers and medical providers by phone or in person when applicable.

Join a team that values accuracy, teamwork, and strong communication. The position offers a Monday–Friday schedule, competitive hourly pay, and comprehensive benefits.

Qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience.
• OR one year post-secondary education

Responsibilities

• Provide essential administrative support to claims branch offices.
• Interact with customers and medical providers by phone or in person when applicable.
• Ensure smooth operation of administrative tasks within the claims environment.

Skills

Office equipment proficiency

Organizational skills

Multitasking

Communication

Customer service & follow-up

Education

High school diploma/GED or higher

1 year post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices. In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.

Minimum qualifications

• High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
• [OR] one year post-secondary education

Preferred skills

• Proficiency using office equipment
• Proven organizational skills
• Ability to multi-task and quickly switch duties
• Communication skills with the ability to work in a team-environment
• Customer service and follow-up skills

Schedule

In-office Monday-Friday 8:00 am - 5:00 pm

Compensation

• $19.00 - $22.00/hour
• Gainshare annual cash incentive payment up to 16%of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

• May require lifting < than 50 lbs.

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with {e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN} statuses for this role.