Claims Adjuster Trainee - Charleston, WV

MSCCN; Charleston (WV); Hybrid; USD 54,000 - 58,000; Full time

Job summary

Progressive is seeking a claims adjuster trainee to learn how to help customers get back on the road after an accident. This role is not field-based; you’ll build relationships with customers over the phone and manage a full case load from start to finish.

The position offers a hybrid schedule: 2 in-office days chosen by leadership and 3 days working from home or in the office, for 12 months, with training and coaching from leaders.

Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurers to resolve claims

Skills

Three years of work experience

Education

Bachelor’s degree

Associate degree

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Take the first step to Destination: Progress.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Additional Qualifications/Responsibilities

Must-have qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Monday-Friday, 8am-5pm for the first 3 weeks during training, then Monday-Friday 8am-5pm or 9am-6pm, depending on business need.

Compensation

Once you complete training and pass any necessary testing requirements, your salary will be $54,000-$57,500/year, however, during training, you’ll be paid hourly based on your annual salary.

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance