Claims Adjuster Trainee

Progressive; Lexington (KY); Hybride; USD 49 000 - 61 000; Plein temps

Avantages offerts par ce poste

401(k) with match up to 6%

Medical, dental & vision

Paid time off

Career development & tuition aid

Résumé du poste

Progressive is hiring a claims adjuster trainee in Kentucky. You will learn to determine coverage and liability, interview customers and witnesses, and manage claims end-to-end with coaching from leaders.

This hybrid role requires commuting to a Kentucky office. Training hours and onboarding schedule are provided, with licensing exams to secure adjuster credentials and a potential 16% gainshare incentive based on company performance.

Qualifications

• Three years of work experience OR

Responsabilités

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Connaissances

Customer interviews

Negotiation

Claims processing

Formation

Bachelor's degree

Associate degree

Description du poste

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within a commutable distance to one of Progressive's Kentucky Claims offices, located at:

• 10350 Ormsby Park Place, Suite 401, Louisville, KY 40223;
• 4040 Finn Way, Suite 260, Lexington, KY 40517; or
• 1818 Wallace Ct, Suite 103, Bowling Green, KY 42104

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Initial Training Schedule: Monday - Friday 8:30 AM - 5:30 PM

Onboarding Training Schedule: Monday - Friday 8:00 AM - 5:00 PM

Work Schedule: Monday - Friday 9:00 AM - 6:00 PM

Location: One of the three listed Kentucky Claims Offices (listed above).

License: This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $49,000 - $61,200/year. However, during training, you will be paid an hourly rate based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

#LI-Hybrid

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