Claims Adjuster Trainee

Progressive Insurance; Kentucky; Híbrido; USD 49.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Medical, dental & vision

Wellness programs

FSAs/HSAs

Paid time off

Sick leave & disability

Parental leave

Diversity & inclusion

Tuition assistance

Descripción de la vacante

Progressive Insurance is seeking a claims adjuster trainee in Kentucky to learn how to manage a full claims load from start to finish. This hybrid role requires in-office presence two days with the option to work remotely the remaining days, for a 12-month training period, after which in-office attendance may be required for meetings and collaboration.

You will determine coverage and liability, interview customers and witnesses, coordinate with appraisers, and negotiate with carriers to resolve

Formación

• Three years of work experience.
• Bachelor’s degree.
• Two years work experience and an associate degree.

Responsabilidades

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Conocimientos

Interviewing customers

Negotiation

Claims processing

Liability assessment

Coverage determination

Educación

Bachelor’s degree

Three years work experience

Two years work + associate

Descripción del empleo

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff — providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within a commutable distance to one of Progressive's Kentucky Claims offices, located at:

• 10350 Ormsby Park Place, Suite 401, Louisville, KY 40223;
• 4040 Finn Way, Suite 260, Lexington, KY 40517; or
• 1818 Wallace Ct, Suite 103, Bowling Green, KY 42104

Duties & Responsibilities (upon Completion Of Training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Initial Training Schedule

Monday - Friday 8:30 AM - 5:30 PM

Onboarding Training Schedule

Monday - Friday 8:00 AM - 5:00 PM

Work Schedule

Monday - Friday 9:00 AM - 6:00 PM

Location

One of the three listed Kentucky Claims Offices (listed above).

License

This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $49,000 - $61,200/year. However, during training, you will be paid an hourly rate based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.