Claims Adjuster Trainee

Progressive; City of Albany (NY); Hybrid; USD 62,000 - 63,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision

Wellness programs

Health FSAs/HSAs

Paid time off

Disability leave

Parental leave

Tuition assistance

Diversity & ERGs

Job summary

Progressive in Albany, NY is seeking a claims adjuster trainee. This hybrid role combines in-office training with remote work up to five days a week during the 12-month program.

You will learn to determine coverage, liability, interview customers, coordinate repairs, and negotiate with carriers, with coaching from leaders.

Must reside within 45 miles of the Albany office; compensation is $62,400 to $63,000 plus gainshare and a comprehensive benefits package.

Qualifications

• Minimum 3 years work experience OR
• Bachelor's degree OR
• Two years work experience and an associate degree

Responsibilities

• Determine coverage
• Determine liability (who's at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Skills

Interviewing

Negotiation

Customer service

Education

Bachelor's degree

Two years work experience and an associate degree

Job description

As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position, which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also teach you the insurance stuff - providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you'll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that's at home or in the office, for a period of 12 months. After that period, the days you'll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you'll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you're welcome to work in the office as often as you would like.

You must reside within 45miles of Progressive's Albany Claims office at 725 Broadway, Albany, NY 12207

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who's at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor's degree OR
• Two years work experience and an associate degree

Schedule:

During training: Monday - Friday, 830am - 530pm. After training: Monday - Friday, 8am - 5pm or 9am - 6pm, depending on business needs.

Location:

Albany, NY. Candidate must reside within a 45-mile radius to the Progressive Albany Claims office at 725 Broadway, Albany, NY 12207.

Compensation

• $62,400 - $63,000
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

#LI-Hybrid

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