Claims Adjuster Trainee

Progressive; Eastland Park (KY); Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision

Wellness programs

Flexible spending accounts & life ins.

Paid time off & sick leave

Diversity & ERGs

Tuition assistance

Job summary

Progressive is seeking a claims adjuster trainee in Kentucky. The role focuses on resolving a full claims load by phone with coaching from leaders and a collaborative team.

The position offers a hybrid schedule with in-office days and remote work, and requires pursuing a licensing exam to adjust claims on Progressive’s behalf. Training lasts 12 months with structured schedules and location options.

Qualifications

• Bachelor's degree or 2 years of work experience with an associate degree.
• Three years of work experience OR a relevant degree as alternative.
• Legal right to work in the U.S. without sponsorship.

Responsibilities

• Determine coverage for claims and liability.
• Interview customers, claimants, and witnesses.
• Coordinate with appraisers/estimators for vehicle repairs.
• Negotiate with customers and other insurers.
• Manage a full claims load during training and after.

Skills

Customer service empathy

Phone communication

Education

Bachelor's degree

Associate degree

Job description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within a commutable distance to one of Progressive's Kentucky Claims offices, located at:

• 10350 Ormsby Park Place, Suite 401, Louisville, KY 40223;
• 4040 Finn Way, Suite 260, Lexington, KY 40517; or
• 1818 Wallace Ct, Suite 103, Bowling Green, KY 42104

Duties & responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Initial Training Schedule: Monday - Friday 8:30 AM - 5:30 PM

Onboarding Training Schedule: Monday - Friday 8:00 AM - 5:00 PM

Work Schedule: Monday - Friday 9:00 AM - 6:00 PM

Location: One of the three listed Kentucky Claims Offices (listed above).

License: This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

• Once you complete training (which includes passing any necessary testing requirements), your salary will be $49,000 - $61,200/year. However, during training, you will be paid an hourly rate based on your annual salary.
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

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