Claims Adjuster: Tech-Driven, Customer-First

Allcat Claims Service; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Holidays

401(K) company match

Job summary

Allcat Claims Service, LLC, Chandler, AZ, is seeking a Claims Adjuster to provide claims services across channels. You will investigate and evaluate claims, determine next steps, process payments, and communicate settlements to customers while collaborating with internal teams to resolve issues and ensure regulatory compliance.

Requirements include a High School Diploma or GED, an Insurance Adjuster license (licensing exam within allowed attempts), and at least one year of customer service

Qualifications

• High School Diploma or GED required.
• Insurance Adjuster license required; licensing exam within allotted attempts.
• At least 1 year of customer service or related experience.
• Strong communication and organizational skills; proficient in MS Office.

Responsibilities

• Investigates, evaluates, and processes low to moderately complex insurance claims.
• Reviews claim information for accuracy, completeness, and coverage applicability.
• Processes claim payments and communicates claim decisions and settlements to customers.
• Collaborates with internal partners and external stakeholders to facilitate timely claim resolution.
• Maintains accurate claim documentation and records throughout the claims lifecycle.
• Contributes to departmental goals, performance metrics, and customer satisfaction objectives.
• Effectively utilizes technology, systems, and claim management tools to support workflow efficiency.
• Supports workload surges, special projects, and catastrophe operations as needed, including overtime during catastrophe events.
• Develops knowledge of various insurance products, policy contracts, coverages, claim handling procedures, and applicable regulations.
• Provides professional and empathetic customer service during potentially stressful claim situations.
• Adheres to company standards for quality, compliance, attendance, and conduct.
• Must be eligible to obtain and maintain all licenses required to perform the essential functions.

Skills

Customer service

Communication

Attention to detail

Licensing readiness

Adaptability

Education

High School Diploma or GED

Tools

Claims management systems

MS Office

Job description

Allcat Claims Service, LLC, Chandler, AZ, is seeking a Claims Adjuster to provide claims services across channels. You will investigate and evaluate claims, determine next steps, process payments, and communicate settlements to customers while collaborating with internal teams to resolve issues and ensure regulatory compliance.

Requirements include a High School Diploma or GED, an Insurance Adjuster license (licensing exam within allowed attempts), and at least one year of customer service