Claims Adjuster Senior - Injury

Progressive; Federal Way (WA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness & mental health programs

Paid time off

Disability benefits

Parental & family leave

Career development & tuition

Job summary

Progressive is seeking a senior claims specialist in Washington. This hybrid role involves investigating complex injury claims, coordinating with police, medical professionals, claimants, and attorneys to determine coverage and liability.

You will report to meetings a few days per month and may work more in-office if desired. Minimum qualifications include multi-year claims experience with specific education options.

Qualifications

• Five years of relevant work experience with two years in claims handling.
• Two years in claims handling and a bachelor’s degree.
• Four years of relevant work experience with two years in claims handling and an associate degree.

Responsibilities

• Investigate complex and high‑risk claims, including those potentially attorney represented or with litigation features.
• Consult with police officers, medical professionals, claimants and others involved in the accident to gather information.
• Determine coverage, liability and total value of the claim based on collected information.

Skills

Claims handling

Negotiation

Communication

Organization

Legal discovery

Auto injury claims

Education

Five years of relevant work experience with two years in claims handling

Two years in claims handling and a bachelor’s degree

Four years of relevant work experience with two years in claims handling and an associate degree

Job description

As a senior claims specialist on our team, you’ll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims – which may be attorney represented or have additional litigation features – you’ll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim.

This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.

Minimum qualifications

• Five years of relevant work experience with two years in claims handling OR
• Two years in claims handling and a bachelor’s degree OR
• Four years of relevant work experience with two years in claims handling and an associate degree

Preferred skills

• Ability to quickly build rapport and successfully effect settlements and strong negotiation and customer service skills
• Excellent organization and problem-solving skills along with ability to multi-task and prioritize
• Demonstrated proficiency analyzing coverage and liability
• Ability to direct the use of discovery tools such as interrogatories, depositions and production of document
• Two or more years of Auto Injury Claims handling experience

Compensation

• Based on location and level of experience
  • Spokane Valley, WA: You will be paid $33.00 - $43.00/hour
  • Federal Way and Everett, WA:You will be paid $36.00 - $47.00/hour
• Gainshare annual cash incentive payment up to 24% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.