Claims Adjuster - Centralized

Progressive Casualty Insurance Company; Cleveland (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a centralized claims adjuster to assist customers with auto claims primarily over the phone. This remote position requires residing in Ohio and involves managing claims from start to finish while collaborating with a supportive team. Ongoing coaching will be provided to enhance confidence in decision-making during stressful situations.

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Paid time off

Parental & family leave

Diverse, inclusive & welcoming culture

Qualifications

• Minimum of two years relevant work experience or post-secondary education.

Responsibilities

• Manage a high volume of claim files from beginning to end.
• Resolve and document auto claims quickly and accurately.
• Interview all involved in an accident to determine coverage and liability.

Education

Post-secondary education

Job description

As a centralized claims adjuster, you'll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you'll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you'll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time.

This is a remote position. You must reside in Ohio.

Duties & Responsibilities

1. Manage a high volume of claim files from beginning to end.
2. Resolve and document auto claims as quickly and accurately as possible.
3. Interview all involved in an accident to determine coverage and liability decisions.
4. Validate damage is consistent with the report of the accident.
5. Independently make decisions related to liability and coverages.

Must-have Qualifications

• A minimum of two years relevant work experience.
• OR a minimum of two years post-secondary education.

Schedule

During training, Monday - Friday, 8:30 am to 5:30 pm EST. After training, Tuesday - Saturday, 10:00 am - 7:00 pm EST.

Location

Must reside in the state of Ohio.

Start Dates

May 27, 2025, or June 23, 2025.

Compensation

• $24.25 - $25.75 / hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance.
• An additional 10% when you work evening or weekend hours.
• Performance-based rewards.
• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental & vision, including free preventative care.
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid time off.
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups.

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

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