Claims Account Representative 3

Ohio Department of Public Safety; Kentucky; Hybrid; USD 52,000 - 66,000; Full time

Job summary

The Ohio Attorney General’s Office is seeking a Claims Account Representative 3 to lead a collections team and recover delinquent taxes and debts for state and local entities. This hybrid role blends in-person and remote work with opportunities for training and professional growth.

Responsibilities include negotiating payment plans, coordinating with counsel and vendors, and maintaining accurate case records while delivering excellent customer service to diverse stakeholders.

Qualifications

• High school diploma with 3 years collections experience or 24 months with 12 months training in collections and office practices.
• Course in English composition or business communication; arithmetic skills; computer and phone use.
• Proficiency in Microsoft Office applications and basic data entry.

Responsibilities

• Acts as lead worker, trains and directs lower-level staff daily.
• Collects delinquent taxes and monies owed to state agencies with professional contacts.
• Establishes or negotiates payment plans; uses multiple computations.
• Works with counsel and third-party vendors to collect debts.
• Performs skip tracing and verifies debtor location; maintains daily logs.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High school diploma

Associate degree or core program in business/communications/English

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Access

Job description

Job Description - Claims Account Representative 3 (26000766)

Claims Account Representative 3 ( 26000766 )

Organization

Attorney General

Unposting Date

Oct 6, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO-Franklin County-Columbus

Other Locations

United States of America-OHIO-Cuyahoga County-Cleveland, United States of America-OHIO-Hamilton County-Cincinnati, United States of America-OHIO-Mahoning County-Boardman, United States of America-OHIO-Lucas County-Toledo

Compensation : $25.13 per hour - $31.70 per hour

Schedule

Full-time

Work Hours : Mon. - Fri; 8:00am-5:00pm

Union : Attorney General 45

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Agency Overview

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

Job Description

The Ohio Attorney General’s Office is currently seeking candidates for a Claims Account Representative 3 in the Collections Enforcement Section. The Collections Enforcement Section is responsible for collecting outstanding debt owed to the State of Ohio for state agencies, institutions, boards, commissions, public university and hospitals, and local government entities. The successful candidate will collect certified delinquent taxes and debts owed to state agencies and local governments. This position will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. The position will be headquartered in any of our office around the State of Ohio: Columbus, Cleveland, Cincinnati, Toledo, or Boardman. The duties for this position include, but are not limited to, the following:

• Acts as lead worker (i.e., trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.
• Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).
• Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations).
• Works with special counsel and third party vendors to collect debts.
• Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments).
• Maintains daily log sheet for supervisor.
• Makes recommendations to supervisor to make accounts uncollectible.
• Issues praecipes and cites permits.
• Performs general clerical tasks (e.g., reviews correspondence; sends correspondence to debtors, attorneys, accountants and others involved in the case; files; photocopies).
• Provides general information.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

High school diploma and 3 years experience in collections or 24 months experience and12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.

• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications

• Proficient in Microsoft Office applications (e.g., Outlook, Word, Access, Excel and PowerPoint)
• 3 years' customer service experience
• Experience working in a high volume call center
• Experience diffusing escalated situations
• Knowledge of Fair Debt Collection practices
• Bankruptcy experience

Job Skills

customer service, confidentiality, customer focus, listening, responsiveness, and verbal communication

Supplemental Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences.We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#: 26-09-140

Selected candidate(s) will be subject to the following background checks:

• Criminal history
• Driving record
• Taxes
• Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.