Claimant Services Specialist II — Empathetic Claims & Audit

Paycom; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom is seeking a Claimant Services Specialist to ensure smooth delivery of claims to law firms. You will audit cases, contact claimants by outbound call, and collect missing information to better match claimants with prospective law firms.

The role requires a high school diploma or GED, 2+ years in customer service/QA, and familiarity with maintaining confidentiality. HIPAA certification is preferred for this position.

Qualifications

• High school diploma or GED or equivalent.
• 2+ years of customer service, auditing or QA experience.
• HIPAA certification preferred.

Responsibilities

• Audit cases for delivery to the law firm.
• Outbound call handling to claimants for details.
• Email claimants for information needed for case verification.

Skills

Verbal communication

Written communication

Active listening

Multitasking

Confidentiality

Emotional maturity

Education

High School Diploma / GED

HIPAA Certification (preferred)

Job description

Paycom is seeking a Claimant Services Specialist to ensure smooth delivery of claims to law firms. You will audit cases, contact claimants by outbound call, and collect missing information to better match claimants with prospective law firms.

The role requires a high school diploma or GED, 2+ years in customer service/QA, and familiarity with maintaining confidentiality. HIPAA certification is preferred for this position.