Claimant Services Specialist II

Paycom; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom is seeking a Claimant Services Specialist to ensure smooth delivery of claims to law firms. You will audit cases, contact claimants by outbound call, and collect missing information to better match claimants with prospective law firms.

The role requires a high school diploma or GED, 2+ years in customer service/QA, and familiarity with maintaining confidentiality. HIPAA certification is preferred for this position.

Qualifications

• High school diploma or GED or equivalent.
• 2+ years of customer service, auditing or QA experience.
• HIPAA certification preferred.

Responsibilities

• Audit cases for delivery to the law firm.
• Outbound call handling to claimants for details.
• Email claimants for information needed for case verification.

Skills

Verbal communication

Written communication

Active listening

Multitasking

Confidentiality

Emotional maturity

Education

High School Diploma / GED

HIPAA Certification (preferred)

Job description

As the Claimant Services Specialist, being empathetic and patient is crucial for success. The goal of the Claimant Services Specialist is to resolve all issues impeding the delivery of the claim to the law firm, collect additional information or documents from the claimant to better fit the claimant with a prospective law firm, and assist our client law firms with reaching the claimants.Essential Functions /Duties Performed Regularly:Audit cases for delivery to the law firmOutbound Call HandlingEmail correspondence with potential claimants for additional details needed for case verificationEducation: High school diploma, GED, or equivalent educational certification required.Work Experience: 2+ years of customer service, auditing, quality assurance, and/or related experience required.Licenses or Certification: HIPAA certification preferred.Skills Required:Strong verbal and written communication skillsStrong active listening skillsAbility to multitaskComfortable having conversations on difficult subjectsHigh level of emotional maturityAbility to maintain confidentiality when handling sensitive informationTechnical adaptability