Claim Operations Supervisor

Jobtailor; Colorado; On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor seeks an experienced claims operations supervisor in Colorado to lead a team, prioritize workflow, and ensure efficient processing of loss and expense payments. This role focuses on managing daily activities, distributing workload, and upholding service quality.

The role requires collaboration across departments, evaluation of performance, and proactive handling of escalated issues, while staying informed about industry trends and regulatory changes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3–5 years of related experience, with 1–3 years of supervisory experience.

Responsibilities

• Supervise and lead a team of claim operations staff, prioritizing and assigning work.
• Oversees day-to-day operations of the teams’ activities including workload distribution of new claims.
• Ensures timely and accurate processing of loss and expense payments.
• Review and approve complex or escalated issues.
• Collaborate with other departments to streamline processes and resolve customer inquiries.
• Conduct regular performance evaluations, provide feedback.
• Stay updated on industry trends and regulatory changes.

Skills

Leadership

Team supervision

Operations management

Performance evaluation

Cross-functional collaboration

Education

Bachelor's degree

Job description

Responsibilities

• Supervise and lead a team of claim operations staff, prioritizing and assigning work
• Oversees day-to-day operations of the teams’ activities including workload distribution of new claims
• Ensures timely and accurate processing of loss and expense payments
• Review and approve complex or escalated issues
• Collaborate with other departments, to streamline processes, resolve customer inquiries
• Conduct regular performance evaluations, provide feedback
• Stay updated on industry trends, changes in regulations

Requirements

• Bachelor’s degree or equivalent experience required
• 3-5 years of related experience, with 1-3 years of supervisory experience required

Core Competencies

Demonstrates strong leadership in supervising claim operations teams, ensuring efficient workload distribution and timely processing of claims. Possesses expertise in performance evaluation and collaboration across departments to enhance operational processes.