Civil Rights Intake and Support Specialist (Confidential Office Support II)

The Chronicle Of Higher Education, Inc.; Hayward (CA); On-site; USD 47,485 - 66,725; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

CalPERS retirement

401k

Tuition fee waiver

Paid holidays

Vacation and sick leave

Job summary

Cal State East Bay seeks a Civil Rights Intake and Support Specialist to be the first point of contact for discrimination reports. You will conduct intake under best practices, uphold CSU policies, and respond with confidentiality and empathy.

You will collaborate with campus partners, ensure safety, and support timely investigations under Title VI, Title VII, Title IX, and related policies. You will manage hearings, coordinate notices, and provide guidance on supportive measures while

Qualifications

• Strong knowledge of federal and state laws and CSU policies.
• Excellent writing and research abilities for analytical reports.
• Ability to manage a significant caseload with deadlines.

Responsibilities

• Conduct complainant outreach within 0-1 business days; interview effectively.
• Explain rights and options to complainants per policy.
• Assess and implement supportive measures for safety and access to education.
• Draft Notices for Investigation or No Investigation within 5 business days.
• Oversee hearing logistics and coordination with parties and witnesses.
• Train intake staff during peak periods.

Skills

Title IX knowledge

CSU nondiscrimination policies

Interview techniques

Written and research skills

Organizational skills

Crisis interviewing

Confidentiality and ethics

Due process

Education

Master's degree

Job description

Salary and Benefits

PLEASE NOTE: The starting salary placement depends onqualifications and experience and is anticipated to be in the rangeof $4,255.00 per month to $5,979.00 per month).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Confidential Office Support III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Are you ready to play a vital role in Civil Rights and ensure that people feel heard? The Civil Rights Office at Cal State East Bay is seeking a dedicated Intake and Support Specialist to serve as the critical first point of contact for individuals reporting discrimination, harassment, or retaliation. You will be part of a highly talented team working every day to uphold our commitment that at East Bay Everybody Belongs.

Cal State East Bay is committed to providing a safe and inclusive learning, living, and working environment for all members of its campus community. In support of this commitment, the Civil Rights Intake and Support Specialist is responsible for conducting all intake functions in accordance with best practices in civil rights investigations, applicable CSU policies and procedures, ethics and due process, and in a trauma-informed manner.

The Civil Rights Intake and Support Specialist must be able to handle highly sensitive and potentially political matters with tact and discretion, maintaining confidentiality as appropriate. The incumbent ensures a prompt, warm, and thorough response to all new reports of protected status discrimination and harassment, including sexual harassment, sexual assault, dating and domestic violence, stalking, and related retaliation, and in interfacing with other campus leaders and administrators to provide support, ensure safety, and maintain compliance with the university’s obligations under state and federal law.

As the university’s first point-of-contact for individuals who makes such a report, the Civil Rights Intake and Support Specialist must be caring, empathetic, and possess and maintain a high level of subject matter expertise on Title VI, Title VII, Title IX, VAWA, the ADA, and postsecondary institutional trends in Title IX and DHR administration, as well as the CSU Interim Nondiscrimination Policy.

Responsibilities

Complainant Outreach and Intake Meetings

• Conduct outreach for complainants within 0-1 business days once receipt or as soon as possible, once by phone, twice in writing.
• Demonstrate excellent interviewing techniques.
• Explain all Rights and Options available to complainants based on type of violation (e.g. medical exams, preserving evidence, restraining orders, criminal reporting options, steps in a Civil Rights investigation, Confidential Advocate).
• Create prompt and thorough written assessments.

Recommend and Implement Approved Supportive Measures

• Thoroughly assess and recommend appropriate supportive measures, prioritizing immediate safety and medical needs, to allow continued access to education or employment.
• Implement approved Supportive Measures.
• Document reason or basis if a requested Supportive Measure is denied.

Conduct Preliminary Inquiries

• Analyze relevant issues and elements that could be resolved through existing documentation.
• Describe and request relevant documentation from campus partners, including UPD, Housing, Accessibility Services, the Registrar, Human Resources, and academic departments.

Draft Notices for Investigation and No Investigation

• Consult extensively with the Title IX Coordinator/DHRA, CO Systemwide Director, and CRO Attorney to determine whether a report will be accepted for investigation.
• Prepare draft Notices within 5 business days for review and approval.
• Serve approved Notices within 10 business days as required by Policy.

Oversee the Hearing Processes under the Nondiscrimination Policy

• Take responsibility for Hearing logistics as needed, including but not limited to scheduling hearings, notifying witnesses and securing their attendance, and ensuring the Hearing Officer, Parties, and witnesses are provided all necessary and appropriate materials.
• Coordinate all technical aspects of the Hearing.
• Act as liaison with the Parties, Witnesses, and the Hearing Officer on all procedural matters.
• Attend and manage teleconference requirements, recordings, and break out rooms.
• Ensure adherence to post-hearing procedures and deadlines, including submission of report, appeal notifications, and any sanctioning referrals.

Train and Provide Lead Work Direction to Intake Staff

• During peak periods (e.g. midterms, finals) or when the volume of new matters exceeds intake capacity, train and provide lead work direction to temp pool employees to ensure outreach and intake remains timely.

Minimum Qualifications

Must have fundamental written and oral communication skills, including a basic foundation of English grammar, spelling and punctuation; an ability to understand basic office procedures; an ability to operate standard office equipment; and an ability to perform basic arithmetic. Positions also may require basic typing and keyboard skills.

These entry qualifications normally would be obtained through completion of a high school program or its equivalent and a year or more of general office experience.

Required Knowledge, Skills and Abilities

• Strong knowledge of current federal and state laws, regulations, policies, and procedures that govern Title IX, Title VI, Title VII, the Americans with Disabilities Act, and CSUN nondiscrimination Policies.
• Excellent writing and research skills and the ability to generate concise and analytical reports about complex and sensitive topics/investigations.
• Excellent organization skills, ability to handle a significant caseload, manage multiple deadlines, and adjust multiple priorities as circumstances change.
• Knowledge of principles of conducting investigations, including interview methods and techniques, and excellent ability to interview individuals in crisis so that they feel respected and heard.
• Knowledge of principles of social justice and cultural competence.
• Commitment to principles of respect, due process, fairness, confidentiality, and ethical conduct.
• Proven ability to learn new areas and accept constructive feedback with minimal rework over time.
• Demonstrated reliability and dependability, including a consistent record of maintaining regular and punctual attendance and adhering to established work schedules.

Preferred Skills and Knowledge

• Master's Degree in a relevant discipline, or combination of bachelor's degree and equivalent professional experience.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to these selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third-party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: July 23, 2026 (9:00 PM) Pacific DaylightTime