City Wide - Business Development Specialist

City Wide

Newton (MA)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

401K

Healthcare

PTO

Job summary

A leading building maintenance management company in Massachusetts is seeking a Business Development Specialist. You will make outbound B2B sales calls, qualify leads, and manage client records in the CRM system. The ideal candidate will have 1-2 years of relevant experience and strong communication skills. A high school diploma is required, with a college degree preferred. This role offers a collaborative and rewarding work environment with opportunities for growth. Benefits include 401K and healthcare.

Qualifications

1-2 years B2B outbound call center or equivalent experience in prospecting or cold calling.
Ability to follow a systematic method and sales process.
Must be able to work independently.

Responsibilities

Make 50-100 sales calls and e-mails per day to prospective clients.
Schedule qualified appointments for the sales team.
Manage and update the CRM database.

Skills

Highly organized

Customer service-oriented

Effective communication skills

Detail-oriented

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

CRM systems

Job description

City Wide, is the nation’s leading management company in the building maintenance industry, providing solutions to a wide range of issues clients face at their facilities. In this position, you will serve City Wide Facility Solutions - Southern New England, one of over 100 locations across the United States and Canada.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high‑energy work environment that rewards performance within a collaborative, inclusive, and fun environment.

The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non‑janitorial services), qualify prospects, and schedule appointments for our sales team.

What you will do...

Make a combination of 50-100 sales calls and e‑mails per day to prospective clients.
Schedule qualified appointments for City Wide’s outside sales team.
Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
Prepare accurate reports on a daily, weekly or monthly basis as defined by management.
Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management.
Send all City Wide information requested by prospects along with thank you notes and follow‑up letters whenever appropriate.

Requirement:

High school diploma, college degree preferred but not necessary.
1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable.
Highly organized, able to follow a systematic method and sales process.
Customer service‑oriented and highly effective communication skills.
Detailed oriented and must be able to work independently.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Prior experience using CRM systems

401K, Healthcare, PTO