City Services Coordinator: Customer Experience Pro

City of Sioux Falls; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

12 paid holidays + personal leave

Vacation accrual and sick leave

Job summary

City of Sioux Falls Parks and Recreation seeks a friendly, energetic professional to lead customer experiences in a full-time office role at the City Center. You will handle inquiries, reservations, billing, invoicing, and related support, acting as a primary contact for various services.

Ideal candidates bring strong communication, a positive attitude, and a commitment to community service, with experience in municipal clerical or customer-service operations.

Qualifications

• Graduation from high school or GED with at least five years of municipal, clerical, administrative support, and/or customer service experience; or an equivalent combination of education and training acceptable to the hiring authority.

Responsibilities

• Research and respond to citizen inquiries, including billing and payments, and provide directions to service locations.
• Provide exceptional customer service via in-person, email, web, and phone interactions; access records in software to assist customers.
• Assist customers with applications, reservations, online accounts, and related needs; ensure requests are completed.
• Process duties such as applications, service requests, and payments; review information and resolve city service charge issues.
• Enter service requests and communicate progress to field personnel; dispatch and track status.

Skills

Customer service

Clerical tasks

Administrative support

Communication skills

Education

High School Diploma or GED

Job description

City of Sioux Falls Parks and Recreation seeks a friendly, energetic professional to lead customer experiences in a full-time office role at the City Center. You will handle inquiries, reservations, billing, invoicing, and related support, acting as a primary contact for various services.

Ideal candidates bring strong communication, a positive attitude, and a commitment to community service, with experience in municipal clerical or customer-service operations.