City Operations Associate

Cssmerge; Seattle (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Voluntary insurance

Supplemental life

Pet insurance

401(k)

Health Savings Account

FSAs

Vacation time policy

Paid holidays

Sick time

Bereavement leave

Parental leave

Job summary

Picnic in Seattle is seeking a hands-on Operations Associate to help run our fast-growing lunch platform. You will ensure data integrity, set up users correctly, and support the operations engine behind a scaling startup.

This role requires strong communication, project management, and the ability to work across teams. You’ll train staff, handle payments and licenses, and contribute to a culture of operational excellence.

Qualifications

• Ability to think strategically and act tactically.
• Excellent communication and project management skills.
• Entrepreneurial, resourceful, and comfortable with ambiguity.
• Passion for food, startups, or improving office culture.

Responsibilities

• Ensure operational data accuracy and correct user setups across systems.
• Run QA and data audits to keep data current and reliable.
• Handle process-based customer requests (payments, licenses) liaising with counsel.
• Train the operations team and act as primary systems support via phone and email.
• Support other Business Operations activities as needed.

Skills

Strategic thinking

Communication skills

Project management

Ambiguity tolerance

Entrepreneurial mindset

Food/startups interest

Job description

Who we are

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you’ll do

• Support operations organization by ensuring operational data is correct, and users are set up correctly to use the operating systems.
• Run quality assurance and data audit activities to ensure data is accurate and updated.
• Manage process-based customer needs on behalf of the operations team, such as payments, alcohol applications, tobacco licenses, health permits, etc, liaising with external counsel as required.
• Train the operations team on the use of systems, acting as the key interface with the team via phone and email support in a professional and efficient manner
• Support other activities within Business Operations as required.

What we’re looking for

• Ability to think strategically and act tactically; you enjoy rolling up your sleeves and making things happen
• Excellent communication and project management skills
• Entrepreneurial, resourceful, and comfortable with ambiguity
• Passion for food, startups, or improving the future of office-based culture

Why join us

• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally as we scale and take on new challenges together.

What else you need to know

This role is based in our Seattle office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base starting rate for this role is $30.00 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary:

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount (Fetch)
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies
  • Paid Vacation Time (1h for every 26h worked)
  • 8 paid holidays per year
  • Paid sick time
  • Paid Bereavement leave
  • Paid Parental Leave.

Benefits are subject to change at the company's discretion.

Ready to join us as we serve those who serve others?

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