Citations Review & Compliance Analyst

Massachusetts Bay Transportation Authority; Quincy (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Massachusetts Bay Transportation Authority (MBTA) is seeking a Citation Clerk to review civil citations generated by automated camera enforcement for bus lanes and stops. You will evaluate incidents, apply Massachusetts law and MBTA policies, and confirm whether a violation occurred before citation issuance.

You will review evidence packages including images, video, location data, vehicle and plate information, and payment records to ensure evidentiary standards are met.

Qualifications

• High school diploma or GED and 2+ years in customer service, administration, or compliance.
• Ability to review and interpret visual or digital evidence with accuracy.
• Knowledge of laws, regulations, and standardized procedures.
• Strong written communication for incident documentation.
• Ability to work impartially and ethically with sensitive information.

Responsibilities

• Review enforcement events evidence packages to determine violation status.
• Evaluate images, video, location data, vehicle information, and payments for admissibility.
• Confirm violation eligibility and timing against signs and rules before citation.
• Issue citations through enforcement software with precision and consistency.
• Apply MBTA policies, thresholds, and equity guidelines across cases.
• Document determinations and maintain audit trails for appeals and reviews.
• Coordinate with MBTA stakeholders to support program goals.
• Monitor system quality and report issues impacting data integrity.
• Uphold confidentiality and handle sensitive information responsibly.

Skills

Attention to detail

Analytical thinking

Decision making

Written communication

Compliance knowledge

Customer service

Education

High school diploma or GED

Tools

IRIS/HEAT

Gtechna

ServiceNow

Salesforce

Zendesk

Job description

The Massachusetts Bay Transportation Authority (MBTA) is seeking a Citation Clerk to review civil citations generated by automated camera enforcement for bus lanes and stops. You will evaluate incidents, apply Massachusetts law and MBTA policies, and confirm whether a violation occurred before citation issuance.

You will review evidence packages including images, video, location data, vehicle and plate information, and payment records to ensure evidentiary standards are met.