CIT - Software Manager: Key ERP Systems

West Michigan Hispanic Chamber of Commerce; Holland (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Hope College in Holland, MI is seeking a Software Manager for Key ERP Systems to coordinate the operation, maintenance, and user support of the college's core administrative software portfolio, including Ellucian Banner and related tools.

You will drive strategy, manage data integrity, and provide training and documentation to end-users while collaborating with campus teams on upgrades and enhancements.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Experience with enterprise systems (ERP, SIS, CRM) in higher education or similar.
• Ability to work flexible hours including some weekends or nights.
• Attention to detail and accuracy in data handling.
• Strong written and verbal communication skills.
• Creative/innovative problem solving and continuous improvement mindset.
• Efficient, productive work style with prioritization and deadlines.
• Enthusiasm for technology and proactive learning.

Responsibilities

• Coordinate operation and maintenance of the Key ERP portfolio.
• Shape strategy and roadmap for the software suite.
• Learn portfolio and related software to support campus use.
• Ensure usability, accessibility, and branding alignment across interfaces.
• Provide training and high-level documentation to end users.
• Translate technical concepts for functional users and technical staff.
• Ensure data integrity and compliance with policies and regulations.
• Collaborate with campus teams to plan upgrades and enhancements.
• Stay informed about market developments and best practices.

Skills

Technical Fluency

ERP Systems

Communication

Organization & Planning

Problem Solving

Teamwork

Creativity/Innovation

Attention to Detail

Flexibility/Adaptability

Learning Agility

SQL

Education

Bachelor’s degree or equivalent experience

Tools

SQL

Job description

Position Title: CIT - Software Manager: Key ERP Systems

Classification Title: Administrative Full Time (.75-1.0 FTE)

Department: Computing and Information Technology

Job Description

Position Summary

The Software Manager for Key ERP Systems is a primary resource for coordinating the operation, maintenance, planning, and user support for the Key ERP portfolio. The portfolio comprises the college’s core administrative systems, the integrations that connect them, and adjacent software that supports the same work. In this role, you will ensure applications in the portfolio are usable, intuitive, and convenient, and will support functional end-users. You will be part of a highly interactive IT team where mutual assistance is a constant. A similar environment of interaction is also a major component of the college’s ERP user community, and you will be expected to be a leader and collaborator in this community.

Functional end-users are responsible for day-to-day operation of the portfolio, and technical staff support the infrastructure of the various applications. Within this context, you will provide project management. You will also perform operational duties to assist with training, testing, or provide short-term extra support when functional personnel bandwidth is limited.

Manage the Key ERP Portfolio

• You will collaboratively shape the strategy and roadmap for the software in the portfolio (currently Ellucian Banner, Banner Document Management, Degree Works, Transact Payments, Evisions Argos, and ISE EnterpriseSchedule).
• You thrive on learning. You will develop knowledge about the portfolio and related software, ensuring their effective use across campus.
• You believe in precision and reliability. You will manage the configuration, verify data integrity, and provide ongoing support for the software in the portfolio.
• Compliance matters. You will ensure that integrations with other software comply with laws, license agreements, industry standards, and campus policies.
• You are a steward of user access. You will maintain user accounts in accordance with regulations (FERPA, GLBA, etc.), licensing agreements, and institutional policies.
• You help people make sense of data. You will determine and develop end-user data processing and reporting requirements, providing solutions that achieve meaningful outcomes.
• You are the connective tissue. You will translate technical concepts for functional users and business needs for technical staff, and connect colleagues across that divide so the right expertise reaches the right problem.
• Clarity and support go hand in hand. You will create local documentation and provide high-level training to end-users as needed.
• User experience is a priority. You will ensure that interfaces within the portfolio are intuitive, accessible, and aligned with the college’s branding guidelines where possible and appropriate.
• You are a strategic thinker. You will collaborate with teams across campus to plan enhancements, upgrades, and maintenance for the portfolio.
• You take a forward-thinking approach. You will assess the current use of the portfolio, plan and test software upgrades, and evaluate how well it meets the college’s evolving needs. You will stay informed about developments in the marketplace to ensure the college is using the most effective and relevant solutions.
• Growth and development matter. You will attend training and conferences as needed to stay informed about best practices and emerging technologies.
• You get things done through other people. You will coordinate work across functional and technical teams you don’t supervise, keeping projects moving and commitments clear.
• And of course, you’re flexible. You will take on additional duties as assigned by management.

Demonstrated Outcomes

• A well-defined strategy and roadmap for the portfolio.
• Systems that are properly configured, well-documented, and compliant with policies and regulations.
• Effective support and training for end-users, improving efficiency and ease of use.
• A strong user experience that aligns with accessibility and branding guidelines.
• Thoughtful evaluation and implementation of new technologies to ensure long-term success of the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Technical Fluency:You can follow a conversation about databases, APIs, and integrations, read a data flow, and ask a DBA or programmer the right questions, even though writing the code is not expected.
• Systems Experience: You have worked closely with an enterprise system (ERP, SIS, CRM, or similar) in higher education or another complex organization. You are familiar with relational data and reporting concepts, and experience with SQL is a plus.
• Flexible schedule with the ability to work some weekends or nights.
• Attention to Detail: You have a handle on the little things and don’t let details derail or slow down a project.
• Communication: You are consistent in written and spoken words. You care about being articulate and clear.
• Creativity/Innovation: When thinking about a problem, you approach the issue in a way that is innovative and new.
• Efficiency: You care about your time and Hope’s time; you are able to produce significant output with minimal wasted effort.
• Enthusiasm: This kind of work excites you. You are passionate about your work and are willing to take initiative on both tasks assigned and problems that you recognize.
• Flexibility/Adaptability: You are agile. When the work calls for it, you can pivot quickly and adjust your priorities as well as cope with change.
• Honesty/Integrity: You do not cut corners, are ethical and earn trust as well as maintain confidence. You do what is right, not just what is politically expedient. Speaking plainly and truthfully is important to you.
• Intelligence: Your grasp of new information is quick and you are able to retain/understand new knowledge in a fast-paced environment.
• Listening Skills: It is important to you to let others speak first. Understanding their viewpoints is critical. You listen to understand instead of listen to debate.
• Openness to Criticism and Ideas: You often solicit feedback and react calmly to constructive criticism.
• Organization and Planning: You know how to set priorities and plan your steps. It is important to you that projects are organized, properly communicated, and cost-effective.
• Persistence: You care about accomplishing goals and demonstrate tenacity to get something done.
• Strategic Thinking/Visioning: You can see beyond what is immediately in front of you and communicate the big picture in an inspiring way.
• Teamwork: You are not an island. You reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship.

Physical Demands

This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.

Special Instructions to Applicants

This position will remain open until filled. First review of candidates will begin after August 17. This position requires an in-person presence on Hope College’s campus each week more than 50% of the time.