Cisco Voice Systems Administrator

Quevera; Columbia (MD); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical coverage (employer-paid)

Education stipend

401(k) match

Profit sharing

Disability coverage

Life insurance

Job summary

Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland. The role focuses on administering enterprise voice infrastructure, including CUCM, dialing plans, and system maintenance to ensure reliable communications.

Qualified candidates will have CUCM/VoIP experience, H.323/SIP knowledge, and familiarity with Cisco UCS/ESXi. A bachelor's degree or equivalent experience is required, with potential for degree substitution by additional experience.

Qualifications

• Must have a bachelor’s degree or equivalent experience in a related field.
• Five years of additional systems administration experience may substitute for the degree.

Responsibilities

• Administer and maintain CUCM and related voice systems.
• Plan routine maintenance, updates and upgrades.
• Document system configurations and changes.
• Design and optimize dial plans and traffic routing in the voice network.
• Monitor performance and ensure SLA compliance for voice systems.
• Provide tier-2/3 support for voice issues and move/add/change requests.
• Show seven years of relevant experience in similar programs/contracts.

Skills

CUCM administration

VoIP

H.323

SIP

Nortel Meridian

TDM

Cisco UCS

ESXi

Education

Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline

Tools

Nortel Meridian PBXs

Cisco Unified Communications Manager

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cisco Voice Systems Administrator

Professional Columbia, MD, US

Salary Range: $85,000.00 To $105,000.00 Annually

Job Description:

Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland.

This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager and related telephony systems. Responsibilities include voice network configuration, dial plan management, system maintenance, performance monitoring, and technical support to ensure reliable communications services.

Job Responsibilities:

• Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
• Plan and coordinate routine system maintenance, including updates and upgrades.
• Maintain accurate documentation of system configurations and changes.
• Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
• Monitor voice systems for performance and compliance with service-level agreements (SLAs).
• Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.
• Seven (7) years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university. Five (5) years of additional systems administration experience may be substituted for the degree.
• Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
• Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
• Working knowledge of H.323 and SIP protocols.
• Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.