Cisco Voice Systems Administrator

Quevera, LLC.; Columbia (MD); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision insurance

Disability insurance

Life insurance

Education stipend

iQTouch Program

401(k) match

Profit-sharing

Job summary

Quevera in Columbia, MD seeks a Cisco Voice Systems Administrator to maintain and optimize the enterprise voice infrastructure, including CUCM and related telephony systems. You will configure voice networks, manage dial plans, perform routine maintenance, and monitor performance to ensure reliable communications.

Candidates should have seven years of systems administration experience, a relevant degree (or five years substituted), and hands-on CUCM, TDM/VoIP, H.323 and SIP expertise.

Qualifications

• Seven years of systems administration experience supporting programs of similar scope.
• Experience configuring and administering TDM and VoIP systems.
• Experience with CUCM and related voice infrastructure.

Responsibilities

• Administer and maintain CUCM and related voice systems.
• Plan routine maintenance, updates, and upgrades.
• Document system configurations and changes.
• Design and analyze dial plans and traffic routing.
• Monitor voice systems for SLA adherence.
• Provide support for move/add/change/deactivation requests.

Skills

Seven years of systems administration

Voice/network compliance

Education

Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or related field

Tools

CUCM

Nortel Meridian PBXs

Cisco Unified Communications Manager

Cisco UCS platforms

ESXi

H.323

SIP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cisco Voice Systems Administrator

Professional Columbia, MD, US

Salary Range: $85,000.00 To $105,000.00 Annually

Job Description:

Quevera is seeking a Cisco Voice Systems Administrator in Columbia, Maryland.

This role supports the administration, maintenance, and performance of enterprise communications infrastructure, including Cisco Unified Communications Manager and related telephony systems. Responsibilities include voice network configuration, dial plan management, system maintenance, performance monitoring, and technical support to ensure reliable communications services.

Job Responsibilities:

• Administer and maintain enterprise Cisco Unified Communications Manager (CUCM) and related voice communication systems.
• Plan and coordinate routine system maintenance, including updates and upgrades.
• Maintain accurate documentation of system configurations and changes.
• Design, administer, and analyze corporate dial plans and traffic routing within the voice network.
• Monitor voice systems for performance and compliance with service-level agreements (SLAs).
• Provide technical support for lower-tier break/fix issues and telecommunications move, add, change, and deactivation requests.
• Seven (7) years of systems administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in Mathematics, Science, Engineering, Statistics, Engineering Management, or a related discipline from an accredited college or university. Five (5) years of additional systems administration experience may be substituted for the degree.
• Experience configuring and administering TDM and VoIP telephone call management systems, including technologies such as Nortel Meridian PBXs and Cisco Unified Communications Manager.
• Experience with large-scale Cisco Voice implementations in multi-cluster environments and associated data networking infrastructure.
• Working knowledge of H.323 and SIP protocols.
• Familiarity with Cisco UCS platforms, voice gateways, virtualization, and ESXi.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.