Cisco Voice Engineer

Valid8 Financial, Inc.; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans for you/

401(k) Retirement Plan

Competitive compensation

Training & development programs

Collaborative, cool culture

Work-life balance

Generous paid time off

Job summary

Cyberlocke is hiring a Mid-Level Managed Services Engineer for an in-office role in Plano, TX. You will handle complex IT challenges, lead system optimizations, and support documentation while delivering strong client-facing service and 24/7 shift readiness.

You will manage Windows and Linux environments, automate tasks with PowerShell/Python/Ansible, and ensure security and availability through Veeam, SolarWinds, AWS, and Azure integrations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong Windows/Linux & cloud proficiency required.
• Scripting skills in PowerShell, Python, or Ansible.
• Willingness to work rotating 24/7 in-office shifts.

Responsibilities

• Own and resolve high-level technical issues with a customer-first mindset.
• Monitor, maintain, and optimize client network and infrastructure environments.
• Lead tier II escalation across systems, networks, and apps.
• Manage Windows and Linux systems; tune performance and hardening.
• Automate tasks with PowerShell, Python, or Ansible.
• Support backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure).
• Collaborate with vendors and clients to resolve issues promptly.
• Maintain documentation, SOPs, and knowledge articles.
• Design, implement, and support operational systems and tooling.
• Communicate with stakeholders during incident lifecycle.
• Manage ticket queues and SLA expectations; perform off-hours as needed.

Education

Bachelor’s degree in Computer Science, Engineering, IT

Equivalent work experience may be considered

Tools

Windows Server

Active Directory

Linux/Unix

Office 365

Azure AD

AWS

Azure

VMware/Hyper-V

DNS/DHCP/VPN

PowerShell

Ansible

Python scripting

Veeam/SolarWinds

Job description

At Cyberlocke we design solutions for your most complex IT challenges . The Mid-level Managed Services Engineer will be key in supporting our managed services clients by delivering troubleshooting, maintaining critical IT infrastructure, and driving operational excellence across diverse environments.

Our Values

• Does the right thing (even when no one is watching)
• Get things done / Reliable
• Humble / Confident, with a "One Company" mindset

We live our values with each other and with our customers. Our values guide us for how we hire, perform, and reward at Cyberlocke.

Job Overview

This is an in-office position and has rotating 24/7 shifts. All shifts are in office.

A great opportunity to join a fast-growing company, Cyberlocke is looking for a Mid-Level Managed Services Engineer who is passionate about helping clients with their technical and functional information technology needs.

You’ll leverage your expertise in Systems and Network Engineering to resolve complex technical challenges, lead system optimizations, and support documentation and process improvement within the team. If you enjoy solving problems, collaborating with cross-functional teams, and improving infrastructure stability, this role is for you.

Responsibilities and Duties

• Own and resolve high-level technical issues with a customer-first mindset
• Proactively monitor, maintain, and optimize client network and infrastructure environments
• Lead troubleshooting efforts and provide Tier II escalation support across systems, networks, and applications
• Manage and monitor Windows and Linux systems, including configuration, performance tuning, and system hardening
• Write and maintain scripts using PowerShell, Python, or Ansible to automate routine tasks
• Support system availability, backups, redundancy, and security strategies (Veeam, SolarWinds, AWS, Azure)
• Collaborate with cross-functional teams, vendors, and clients to ensure timely issue resolution
• Maintain detailed documentation, SOPs, and knowledge articles
• Participate in the design, implementation, and support of operational systems and support tooling.
• Communicate effectively with internal and external stakeholders throughout the incident lifecycle.
• Manage ticket queues and SLA expectations with precision
• Perform off-hours or weekend work as required in a 24/7 operational environment

Qualifications

• Education
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
  • Equivalent work experience may be considered in lieu of degree
• Technical Skills
  • Router, firewall, WAP, and network switch configuration and administration experience
  • Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles
  • Linux/Unix Systems (Red Hat, Ubuntu, etc.)
  • Office 365, Azure AD, Exchange, and cloud-based identity management
  • AWS and Azure cloud services
  • VMware/Hyper-V virtualization platforms
  • Network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP
  • Experience with SNMP, WMI, and systems monitoring
  • PowerShell, Ansible, Python scripting for automation
  • Backup and redundancy tools: Veeam, SolarWinds, native cloud backups
  • IT documentation and knowledge base management

Certifications (Preferred)

• Fortinet NSE 1-4
• Cisco Certifications
• Azure Fundamentals or Associate
• AWS Certified Solutions Architect – Associate or equivalent
• CompTIA Network+ or Security+
• VMware or Red Hat certifications
• ITIL Foundation

The Perks:

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan
• Competitive Compensation
• Training and development programsCollaborative and cool culture
• Work-life balance and generous paid time off

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.