Cisco Voice / CUCM Engineer

StratEdge IT Consulting INC; Columbus (OH); On-site; USD 82,656,000 - 90,922,000; Full time

Job summary

StratEdge IT Consulting INC is seeking a Cisco Voice / CUCM Engineer to support Cisco Voice/VoIP environments onsite in Columbus, OH. The role requires 3–9 years of experience, strong CUCM knowledge, dial plan understanding, and SBC familiarity. NICE call recording experience and E911 troubleshooting are a plus.

Preferred experience with Microsoft Teams Calling and Cisco UCS. Strong troubleshooting, documentation, and communication skills are essential for success in this onsite role.

Qualifications

• 3-9 years of experience supporting Cisco Voice/VoIP environments.
• Good experience with Cisco Unified Communications Manager (CUCM).
• Understanding of Cisco voice infrastructure, dial plans, and telephony administration.
• Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC.
• Experience supporting call recording platforms such as NICE.
• Knowledge of E911 administration and troubleshooting.
• Familiarity with Cisco UCS environments.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP.
• Experience With Microsoft Teams Calling Is Preferred.

Responsibilities

• Support Cisco Voice/VoIP environments with CUCM.
• Configure and maintain dial plans and telephony administration.
• Collaborate with teams, troubleshoot, and document changes.
• Assist with E911 administration and SBC-related tasks.

Skills

Cisco Voice/VoIP

CUCM expertise

Call routing & telephony admin

Networking fundamentals

Troubleshooting & documentation

Microsoft Teams Calling (preferred)

Tools

CUCM (Cisco Unified Communications Manager)

Oracle SBC

NICE call recording

Job description

Position Details

Job Title: Cisco Voice / CUCM Engineer

Location: Columbus, OH (Onsite)

Client: TCS

Rate: $30/hr on c2c

Positions: 3

PLEASE NOTE The rates may be negotiable based on experience, education, geographic location, and other factors..

Cisco Call Manager

• 3-9 years of experience supporting Cisco Voice/VoIP environments.


• Good experience with Cisco Unified Communications Manager (CUCM).


• Understanding of Cisco voice infrastructure, dial plans, and telephony administration.


• Familiarity with Session Border Controllers (SBCs), preferably Oracle SBC.


• Experience supporting call recording platforms such as NICE.


• Knowledge of E911 administration and troubleshooting.


• Familiarity with Cisco UCS environments.


• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and SIP.

Experience With Microsoft Teams Calling Is Preferred.

Strong troubleshooting, documentation, and communication skills.