Cisco Meraki Network Specialist

iSphere Innovation Partners, LLC; Houston (TX); Remote; USD 80,000 - 115,000; Full time

Job summary

A leading IT support firm is seeking a Cisco Meraki Network Specialist to join their remote team. This role involves managing enterprise-class Meraki networks, providing expert support for distributed environments. Ideal candidates should have robust experience with Meraki products, advanced troubleshooting skills, and the ability to collaborate effectively with stakeholders. Enjoy the flexibility of remote work while making a significant impact on critical network infrastructure.

Benefits

Long-term remote work with flexible hours

Key role in supporting large-scale environments

Opportunity to drive improvements

Join a trusted team

Qualifications

• 3+ years in IT/network support roles required.
• Minimum 3 years of hands-on Cisco Meraki support and deployment.
• Background in field service or remote enterprise support preferred.

Responsibilities

• Act as a Level 3 escalation lead for Meraki network support incidents.
• Configure and administer VPNs, VLANs, and Layer 3 routing.
• Monitor network health and usage via Meraki dashboard.

Skills

Expert knowledge of Cisco Meraki hardware and dashboard administration

Networking protocols

VPN

VLAN

IP addressing

Layer 3 routing

Remote access tools

Endpoint support

Ticketing systems

Windows environments

Active Directory

Exchange

Telephony

Wireless network support

Mobile network support

Education

High School diploma or equivalent

College degree preferred

Cisco certifications such as CCNA or Meraki-specific credentials

Job description

Opportunity Overview:
iSphere is seeking a Cisco Meraki Network Specialist to join a high-impact support team handling enterprise-scale, distributed networks. This is a remote , long-term opportunity where you’ll serve as a Level 3 escalation point , providing expert troubleshooting, configuration, and operational support for Cisco Meraki environments. If you're highly experienced with Meraki MX, MS, and MR series devices , thrive in fast-paced settings, and excel at clear communication, this role is built for you.

Key Responsibilities:

Act as a Level 3 escalation lead for Meraki network support incidents

Manage advanced troubleshooting for Meraki MX firewalls , MS switches , and MR access points

Configure and administer VPNs, VLANs, and Layer 3 routing

Maintain optimal network performance and reliability across multiple remote sites

Collaborate with internal engineering teams and external vendors to resolve hardware/software issues

Support point-of-sale (POS) and other critical systems reliant on Meraki infrastructure

Monitor network health and usage via Meraki dashboard and other monitoring tools

Document tickets, resolutions, and system changes with precision

Analyze incident trends and recommend preventative improvements

Required Technical Skills:

Expert knowledge of Cisco Meraki hardware and dashboard administration (MX, MS, MR series)

Strong understanding of networking protocols , VPN , VLAN , IP addressing , and Layer 3 routing

Familiarity with remote access tools , endpoint support , and ticketing systems

Experience with Windows environments , Active Directory , and Exchange

General knowledge of telephony , wireless , and mobile network support

Professional Experience:

3+ years in IT/network support roles

Minimum 3 years of hands-on Cisco Meraki support and deployment

Background in field service , field engineering , or remote enterprise support highly preferred

Experience supporting retail , distributed , or multi-location enterprise environments

Education & Certifications:

High School diploma or equivalent required; college degree preferred

Cisco certifications such as CCNA or Meraki-specific credentials are a strong plus

Why Apply?

Long-term remote work with flexible hours

Key role in supporting large-scale, distributed environments

Opportunity to drive improvements across mission-critical infrastructure

Join a trusted team supporting major enterprise and retail networks